FIS2306H –An Introduction to Service Science

Detailed Course Outline

Winter 2009

Instructor : Kelly Lyons

Email : kelly.lyons@utoronto.ca

Phone : 416 946 3839

Office : 45 Willcocks (south east corner with Spadina) #314

Office Hours :  By appointment through email

 

Course Outline

This course is broken into four main topic areas each covered in approximately one quarter of the course:

  1. Introduction to Services Science, Services, Service Systems:  What is it?  Why is it important? Interesting? Definitions and theories and how they apply (or not) to real service systems
  2. Modeling: Using modeling techniques to understand and analyze services
  3. Innovation in Services:  What new ways of doing business or new business models including social computing techniques can be used to enhance services?  
  4. Service Oriented Architectures (SOA) and Web Services:  How can SOA and Web Services help implement and architect service systems?

We conclude by discussing service science curriculum at other institutions.

Detailed Course Outline

Readings marked by j0299125 will be presented and critiqued by students in the class.

Week 1 Jan 6: Introduction and Overview of the Course

Week 2 Jan 13: Applying Service Science Definitions and Theories

Week 3 Jan. 20: Is there a Science of Services?

Week 4 Jan. 27: Modeling Service Systems and Business Processes

Week 5 Feb 3: Modeling Service Systems and Business Processes

Week 6 Feb 10: Modeling Service Systems and Business Processes

Study Week Feb 17 (no class)

Week 7 Feb 24: Service Innovation

Week 8 Mar 3: Service Innovation

Week 9 Mar 10: Service Innovation

Week 10 Mar 17: Service Oriented Architectures and Web Services

Week 11 Mar 24: Service Oriented Architectures and Web Services

 

Week 12 Mar 31: Service Oriented Architectures and Web Services

·         Research problems in web services and service oriented architectures

·         Readings:

o   Amit Sheth, Kunal Verma, Karthik Gomadam, “Semantics to energize the full services spectrum,” Communications of the ACM, vol. 49, no. 7, pp. 55-61, July, 2006. 

Week 13 Apr 7: Service Science Curriculum

·         Due: Assignment 3 9am April 7