INF2040 Project Management

Fall 2013
Instructor: Professor Kelly Lyons

Sections: 101 and 102

 

Section 101: Tuesday 9:00am to noon BL 728 (except Sept 24 & Oct 1 in BL 224/225)

Section 102: Wednesday 6:30pm to 9:30pm BL 538

 

This course covers an introduction to the theory and practice of project management.  Students will bring past experience in project situations together with insights from the course textbook and complementary readings to develop new understandings and knowledge that will help prepare them to participate in, contribute to, lead and succeed in future project opportunities.

Course Objectives and Student Learning Objectives

Instructor

Course Structure

Deliverables & Evaluation

Readings & Resources

Weekly Schedule

General Expectations

 

Course Objectives:

This course is intended to help prepare students for successful careers in the information professions where much of the work is organized through projects conducted by a designated project team. The course is designed to help students understand the terminology used in and theories behind project management and to help them function successfully in project environments.

Student Learning Objectives:

At the end of this course, students should be able to:

·         Apply project management principles and practices (including specific techniques) in a variety project contexts (demonstrated in all three assignments)

·         Describe the role and importance of project management in an organization and identify projects that support organizational goals and strategy (demonstrated through in-class activities and assignment 1)

·         Determine and describe their own personal goals, motivations, and ways of working individually and within teams (demonstrated in assignment 1)

·         Explain and interpret the social dynamics of teamwork and how people work individually and in teams (demonstrated in assignment 2,  through in-class activities)

·         Apply and describe the management and communication techniques and skills that lead to successful project outcomes (demonstrated in assignment 2 and through in-class activities)

·         Determine when and under which circumstances to apply specific project management techniques (demonstrated in assignment 3)

·         Identify the role of time, cost and quality management in successful projects and determine trade-offs (demonstrated in assignment 3 and through in-class activities)

·         Explain the role of communication in project management and demonstrate effective communication both orally and in writing (demonstrated in all three assignments and through in-class activities)

·         Put into practice effectively working on a project team and as a project manager (demonstrated in assignment 3 and through in-class activities)

Relationship of INF2040 Student Learning Objectives to Program-Level Master of Information Student Learning Outcomes:

Master of Information Program-Level Student Learning Outcomes can be found here.

Project management is becoming a fundamental practice in information disciplines and this course will help students understand and be conversant in the practice of project management (Program Outcome 1).   The knowledge and values imparted in INF2040 are appropriate to students' future exercise of leadership and the provision of information services for all (Program Outcome 2).   In INF2040, students will determine and describe their own personal goals and articulate ways they hope to attain their goals.  In doing so, they will learn how to continue in life-long intellectual growth beyond graduation (Program Outcome 6).

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Instructor:

Instructor: Professor Kelly Lyons

Phone: 416 946 3839

email:  kelly.lyons@utoronto.ca

Office: BL 612

Office Hours:  2:30 to 4:30 on Wednesdays 

 

 

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Course Structure:

This course has three (3) contact class hours per week over 12 weeks. The class sessions will be a combination of lectures, discussions, teamwork, interactive exercises and in-class activities. Blackboard will be used as a learning management system to support project teams (groups), sharing of information, weekly slides, important dates, assignments, and other information about the course, as well as the facilitation of interaction among students on topics related to the course. Note that for every one (1) hour of contact, you can expect to do 2.5 hours of reading and preparation work on your own. Students should plan on attending and participating each week.  Students will be put into groups (of 3-4 people) within their class section such that the groups will work together on activities during the classes and will collaborate for part of assignment 3 together.

This is a professional masters program course and most students have some (if not, extensive) experience working on or leading projects.  As such, we will learn together, from one another, and relate the knowledge learned through the course to our past experiences and imagined future opportunities.   The instructor will provide an outline and structure for the course, present lectures, define assignments, and assign readings, but students will largely define the scope of their project assignments and will be asked to contribute and share relevant materials and readings as well. The interaction among students and their collaborative work is essential in making the course a success. Students are expected to use the experiences and knowledge they bring into the course to help define their learning objectives, identify and define projects, contribute to the course content, and complement their own learning experience and that of their classmates.   See also general expectations.

The first part of the course covers project management principles in general and students will establish individual goals and learning objectives and define a project in some detail.  The second section looks at the organizational, interpersonal and political aspects of project management such as being a leader, managing and working on project teams, understanding cultural issues and managing diverse stakeholders. Students will use what they learn in this part of the course to work in project teams for the third section of the course. The third and final section of the course focuses on tools and techniques available to support project management. Students will work in project teams to define, scope, and produce a project plan for a project.  Students will have an opportunity to experiment with different techniques and tools and share their experiences with one another, offering critiques and comparing tools that are designed to help project managers and teams plan, implement and successfully complete projects more effectively.

Throughout the course, students are expected to practise project management principles in every aspect of their coursework and interactions (see “Practicing Project Management Principles”).   Lecture topics will be augmented with in-class group-based activities and guest lectures.

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Deliverables and Evaluation:

Assignment 1

A. Survey: Setting Learning Objectives

Part A: Survey Response due week 3:

September 24/25 before start of class

5%

B. Report: Developing a Project Charter

Part B: Report due week 5:

October 8/9 before start of class

20%

Assignment 2

Case Study: Managing Teams, Leadership, and Effective Communication

Case Analysis and Implementation Recommendations due week 8:

 October 29/30 before start of class

UPDATED: November 6, 11:59pm

30%

Assignment 3

Report: Planning a Project and Project Management Tools

Report due week 12:

December 6 at 5pm

35%

Participation

In addition to general participation, as part of the participation evaluation, each student is expected to present results of in-class activities on behalf of their group at least once during the course

Throughout the course

10%

Each of the course requirements will be completed using a slightly different format but all papers and reports should be prepared in the following way: double spaced, 1 inch margins, 12 pt font. You must include a cover page with report or paper title, your name, student number (for Assignment 3 you should also include your group number, group member’s names, and project title of your project team). Each page must contain only the title of your report, page number in the header or footer, and your name.

The first assignment is an individual assignment which will be submitted in two parts as reports.  Reports follow a pre-specified outline (which will be supplied as part of the assignment details). They must be well-written, concise, and communicate the necessary information effectively. 

Near the beginning of term, students will be put into groups and assigned a project that they will refer to for the rest of their work in the class and in assignment 3.  The tools, techniques, and practices discussed throughout the course will be studied within the context of this assigned project and within the student’s assigned group. Students will not implement the project but will go through the process of planning, scoping, scheduling, estimating costs for, and allocating resources to the project.

The second assignment is a paper that presents a case analysis and implementation recommendations that demonstrate students’ ability to apply management and leadership techniques to a particular project situation.

The third assignment will be submitted as a report. In this assignment, students will conduct their research and discussion in their groups (teams) but will submit an individually written report. Students should appropriately cite their group members’ contributions in their individually written work.  The required report sections will be provided in the assignment definition.  Having a group assignment with individual submissions enables students to learn from their peers and share ideas to help guide their overall perspectives and thoughts that will make up the content of the report but allows students to be assessed on their individual contribution. Assessment of individual contribution will include how well students have been able to synthesize ideas and knowledge developed within their groups.

For all assignments, see important details about what is expected in your papers and reports under General Expectations.

Groups / Teams: Project groups (teams) of size 3-4 will be selected by the instructor based on your course goals and learning objectives submitted in Part of A of Assignment 1. The intention is to put together project teams of people who bring diverse backgrounds and perspectives and whose learning objectives and goals complement one another’s.  In addition to demonstrating how project managers build teams with diverse strengths, it is hoped that this strategy will maximize individual learning opportunities and create some interesting and thought-provoking discussions and situations

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Readings and Resources:

The main textbook for the course is Successful Project Management Fifth Edition by Jack Gido and James P. Clements. It is available for purchase from the University of Toronto Bookstore.  Please note that if you can purchase a second hand copy of the 4th Edition, page numbers for this earlier addition are included in the syllabus. There are also copies of the 4th Edition available on reserve at the Inforum. Some additional journal readings are listed below and will also be available on the course Blackboard site.  

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Weekly Schedule:

The course is divided into 3 sections:

Section 1: Introduction, Overview, Projects, Project Management, Strategic Project Management

Section 2: Organizational, Interpersonal, Leadership, and Political Issues in Managing Projects

Section 3: Tools and Techniques for Planning, Managing, Closing, Auditing Projects

We will spend roughly the same amount of class time on each section and there will be one assignment that corresponds to each section.

Section 1: Introduction, Overview, Projects, Portfolios, Organizational Goals

Week 1 (Sep 10 / 11) Overview of Course and Introduction to Project Management 

Recommended documentary (not required):

·         Froemke, S., Eisenhardt, B., & Maysles, A. (1997). Concert of Wills: Making the Getty Center [A documentary]. (Available at the Inforum)

Week 2 (Sep 17 / 18) Defining and Scoping a Project

Readings:

·         Textbook:

Fifth edition

Fourth edition

Chapter 1: pages 2-29

Chapter 2: pages 31-58**

Chapter 1: pages 4-27

Chapter 2: pages 28-49

** Everyone should read 5e pages 31-58 for Assignment 1B

 

·         Example Project Charters and Project Charter Guide:

o   Library and Archives Canada. (2008). Recordkeeping Assessment Projects - Project Charter. Test of the Recordkeeping Delegation Instrument. Retrieved from http://www.lac-bac.gc.ca/obj/007001/f2/007001-5105.4-e.pdf

o   Treasury Board of Canada Secretariat. (2008). An Enhanced Framework for the Management of Information Technology Projects – Project Charter Guide.  Retrieved from http://www.tbs-sct.gc.ca/emf-cag/project-projet/documentation-documentation/guide-guide/guide-guidetb-eng.asp

o   Treasury Board of Canada Secretariat. (2008). Project Charter Template. Retrieved from http://www.tbs-sct.gc.ca/emf-cag/project-projet/documentation-documentation/template-modele/template-modele-eng.rtf

**Guest Lecturer:  Dr. Steve Szigeti, “Teletoon.com website redesign project case study”

Week 3 (Sep 24 / 25) Organizational Strategy, Organizational Structure, and Projects

Assignment 1 Part A Due: before start of class on Blackboard

Readings:

·         Textbook:

Fifth edition

Fourth edition

Chapter 13: pages 430-454

Chapter 13: pages 402-425

 

·         Article:

o   Aubry, M., Hobbs, B. & Thuillier, D. (2007). A new framework for understanding organisational project management through the PMO, International Journal of Project Management, 25 (2007), pp.328–336.

Week 4 (Oct 1 / 2) Projects, Strategic Project Management, Project Selection

Readings:

·         Articles:

o   Bygstad, B. & Lanestedt, G. (2009). ICT based service innovation – A challenge for project management, International Journal of Project Management, 27(2009), 234–242.

o   Pellegrinelli, S. (2011).  What’s in a name: Project or programme? International Journal of Project Management Vol. 29 (2), pp.232-240.

 

Section 2: Organizational, Interpersonal, Leadership, Political Issues in Managing Projects

 

Week 5 (Oct 8 / 9) Building a Project Team and Project Meetings

Assignment 1 Part B Due before class (submit via Blackboard)

Readings:

·         Textbook:

Fifth edition

Fourth edition

Chapter 11: pages 352-395

Chapter 12: pages 396-409*

Chapter 11: pages 330-369

Chapter 12: pages 370-384*

* Note: this is not the whole chapter

 

·         Articles:

o   Gratton, L. & Erickson, T. J. (2007). Eight Ways to Build Collaborative Teams, Harvard Business Review, November 2007, pp.101—109.

 

Week 6 (Oct 15 / 16) Leadership, Management, and Negotiation in Projects

Readings:

·         Textbook:

Fifth edition

Fourth edition

Chapter 10: pages 320-351

Chapter 10: pages 300-329

 

·         Articles:

o   Goleman, D. & Boyatzis, R. (2008). Social Intelligence and the Biology of Leadership, Harvard Business Review, September 2008, pp.74-81.

o   Fisher, E. (2011). What practitioners consider to be the skills and behaviours of an effective people project manager. International Journal of Project Management, Vol. 29, pp. 944-1002.

·         Top 10 Qualities of a Project Manager, Retrieved August 31, 2012 from   http://www.projectsmart.co.uk/top-10-qualities-project-manager.html

Week 7 (Oct 22 / 23) Organizational Culture and Projects

Readings:

·         Articles:

o   Gray, R. J. (2001). Organisational climate and project success. International Journal of Project Management, Vol. 19, pp.103-109.

o   Kazman, R. & Chen, H.-M. (2009). The Metropolis Model: A New Logic for Development of Crowdsourced Systems, Communications of the ACM, Vol. 52, (No. 7, July 2009). Pp.76—84.

o   Google (2012). Google Ten Things. Retrieved on August 31, 2012 from http://www.google.com/corporate/tenthings.html

o   Palmisano, S. (2012). Our Values at Work on Being an IBMer. Retrieved on August 31, 2012 from http://www.ibm.com/ibm/values/us/

**Guest Lecturer: Gary Bridgens, PMP, Project Management Consultant, “Projects in Cultural Heritage Institutions”  (rescheduled to November 26/27, 2013)

Section 3: Tools and Techniques for Planning, Managing, Closing, Auditing Projects

Week 8 (Oct 29 / 30) Project Scheduling and Planning

Assignment 2 due before start of class (submit via Blackboard)

Readings:

·         Textbook:

Fifth edition

Fourth edition

Chapter 4: pages 98-141

Chapter 5: pages 142-207

Chapter 5: pages 112-153

Chapter 6: pages 154-207

 

<<Nov 5 / 6 – Fall Reading Week no class>> Assignment 2 due Wednesday, Nov 6 by 11:59pm (submit via Blackboard)

 

Week 9 (Nov 12 / 13) Project Costs: estimating, budgeting, and controlling

Readings:

·         Textbook:

Fifth edition

Fourth edition

Chapter 7: pages 238-281

Chapter 9: pages 264-298

 

 

Week 10 (Nov 19 / 20) Project Resources:

Readings:

·         Textbook:

Fifth edition

Fourth edition

Chapter 6: pages 208-236

Chapter 8: pages 240-263

 

·         Article:

o   Engwall, M. & Jerbrant, A. (2003). The resource allocation syndrome: the prime challenge of multi-project management? International Journal of Project Management, Vol. 21, pp.403–409.

Week 11 (Nov 26 / 27) Risk Management, Performance Measurement, Project Closure and Audit

                Readings:

·         Textbook:

Fifth edition

Fourth edition

Chapter 8: pages 282-296

Chapter 9: pages 298-316

Chapter 12: pages 410-421*

Chapter 4: pages 87 (bottom)-91*

Chapter 7: pages 208-239

Chapter 12: pages 385-393*

* Note: this is not the whole chapter

 

·         Article:

o   Atkinson, R. (1999). Project management: cost, time and quality, two best guesses and a phenomenon, it’s time to accept other success criteria. International Journal of Project Management. 17(6):337–342.

o   Whittaker, B. (1999). What went wrong? Unsuccessful information technology projects. Information Management & Computer Security. (7) 1 pp. 23-29.

 

**Guest Lecturer: Gary Bridgens, PMP, Project Management Consultant, “Projects in Cultural Heritage Institutions”

 

Week 12 (Dec 3 / 4) Project Management Careers, Summary, Review

                Assignment 3 due Friday, Dec 6 at 5pm (submit via Blackboard)

Readings:

·         Articles:

·         Morris, P.W.G., Crawford, L., Hodgson, D., Shepherd, M.M. & Thomas, J. (2006). Exploring the role of formal bodies of knowledge in defining a profession – The case of project management. International Journal of Project Management, Vol.24 (2006), pp.710–721.

·         Dearstyne, B. W. (2012). Smoothing the Turbulence: Project Management Strategies for the Changing Workplace. Information Management, March/April 2012, 28-33.

·         Horwath, J. A. (2012). How Do We Manage? Project Management in Libraries: An Investigation. Partnership: the Canadian Journal of Library and Information Practice and Research, 7(1): 34 pages. Retrieved August 31, 2012 from:  http://journal.lib.uoguelph.ca/index.php/perj/article/view/1802/2492

 

**Guest Lecturer:  Sarah Flynn, PMP, Business Analyst, RBC (iSchool Alumni), PMP Certification Process and Applications in RBC

Virtual Guest Lectures:  Words of Wisdom from Project Management Professionals

 

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General Expectations:

1.       General: Throughout the course, students are expected to practise project management principles in every aspect of their coursework and interactions (see “Practicing Project Management Principles”).

2.       Communication Policy: Please do not email questions to the instructor. If you have a question, there is a pretty good chance that other people in the course have the same question or, at least, will benefit from the answer.  Please post all questions to Blackboard (using the most appropriate forum) so that everyone in the course can benefit from your questions and our answers.  Questions posted to Blackboard will be answered within two (2) business days. Students are encouraged to post answers to the questions of other students where appropriate.

3.       Readings: It is important to complete the required readings before your class in order to fully benefit from the class activities. 

4.       Late policy:  In practising project management principles, students are expected to manage their time effectively.  If no extension has been granted, the late submission of an assignment carries a penalty of one grade point (e.g., from A to A-) for each week to a maximum of two weeks. After the two weeks, any passing assignment receives a B- or below grade.

5.       Academic Integrity: The essence of academic life revolves around respect not only for the ideas of others, but also their rights to those ideas and their promulgation. It is therefore essential that all of us engaged in the life of the mind take the utmost care that the ideas and expressions of ideas of other people always be appropriately handled, and, where necessary, cited. For writing assignments, when ideas or materials of others are used, they must be cited. You may use any formal citation format, as long as it is used consistently in your paper, the source material can be located and the citation verified. What is most important is that the material be cited. In any situation, if you have a question, please post it to Blackboard. Such attention to ideas and acknowledgment of their sources is central not only to academic life, but life in general.  Please acquaint yourself with the University of Toronto’s Code of Behaviour on Academic Matters.

6.       Participation and Attendance:  Discussion and interaction in the classes are important ways to learn. Sharing your experiences and ideas with your classmates is central to your learning experience in this course.  As such, you should attend and participate in every class.  There will be exercises and discussions that you will participate in within your groups in your class.  Some of the activities will be very helpful in completing your assignments.

7.       Students with Special Needs or Health Considerations:  All students are welcome in this course and we will make every effort to ensure a meaningful, respectful and positive learning experience for everyone. If there are special considerations that you require to help you successfully fulfill the requirements of the course, please feel free to see one of the instructors, the Faculty of Information Student Services, and /or contact the Accessibility Student Office as soon as possible so we can ensure you are able to successfully meet the learning objectives for this course. 

8.       Writing Resources: Please review the material you covered in Cite it Right, familiarize yourself with the How Not to Plagiarize  site and UofT’s policy, and consult the Office of English Language and Writing Support as necessary.

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Practicing Project Management Principles:

Students are expected to practise project management principles in every aspect of their coursework and interactions.

·         Practise effective communication. Ensure your communications are effective regardless of which medium you use: email, discussion boards, verbal, and phone (if appropriate). Think about how to make your point or pose your question efficiently and clearly and be concise.

·         Build your social network and practise "getting along well with others" in all interactions. Try "stepping in others' shoes" and see the project or task at hand from their perspective.

·         Practise time management and estimating how long tasks will take. Do this for all of your classes, work, and other non-school activities so you won't have to ask for extensions on assignments.

·         Practise setting goals and measuring results against those goals. Determine your priorities and schedule activities that are highest priorities such that they will be completed on time.

·         Learn about yourself and how and when (under what conditions) you work best.

·         Practise selecting projects that support your personal strategy and goals. In some assignments and exams (in this course and others), you will be given choices as to which questions to answer. This is an opportunity to choose the one that will give you the most opportunity to focus on and think about questions that support your goals.

·         Hopefully, you will not only take away from this course the principles of project management and how to manage and work on projects more effectively but will also learn how to organization your work in general more effectively and learn some tips and suggestions for being more effective in everything you do.

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