Work

Edited Book

• Sharing Economy: Making Supply Meet Demand

  2019, in Springer Series in Supply Chain Management, C. Tang (series ed.) [flyer][front matter]

- Curated Digital Collection

• Online Marketplaces: Economics and Operations

  with G. Kong, G. V. Ryzin, 2022, vol. 20 in INFORMS Analytics Collections, N. G. Hall (series ed.)




Paper




Miscellaneous

- Review

• Data-Driven Revenue Management: The Interplay of Data, Model, and Decisions

  with N. Chen, 2023, Service Science, 15(2), 79-91

- Opinion

• Operations Management in the Age of the Sharing Economy: What Is Old and What Is New?

  with S. Benjaafar, 2020, Manufacturing & Service Operations Management, 22(1), 93-101 (20th anniversary special issue)

• From the Classics to New Tunes: A Neoclassical View on Sharing Economy and Innovative Marketplaces

  2021, Production and Operations Management, 30(6), 1668-1685

- Tutorial

• Competition in Multi-Echelon Systems

  with A. Federgruen, 2017, Leading Developments from INFORMS Communities, R. Batta, J. Peng (eds.), 178-211, in INFORMS Tutorials in Operations Research, J. C. Smith (series ed.)

- Editorial

• Introduction to the Special Issue on Sharing Economy and Innovative Marketplaces

  with S. Benjaafar, 2021, Manufacturing & Service Operations Management, 23(3), 549-552 (special issue on Sharing Economy and Innovative Marketplaces)

- Data

• NetEase Cloud Music Data

  with D. Zhang, X. Liu, Y. Wu, Y. Li, 2022, Manufacturing & Service Operations Management, 24(1), 275-284 [data]




Data Analytics

- Deep Neural Network

• Deep Neural Newsvendor  NEW

  with J. Han, G. Shen

- Privacy Protection

• Data Privacy in Pricing: Estimation Bias and Implications  NEW

  with N. Chen, J. Li, S. Liu

- End-to-End Learning

• Decision-Making with Side Information: A Causal Transport Robust Approach

  with J. Yang, L. Zhang, N. Chen, R. Gao

- Reinforcement Learning

• Multi-Agent Deep Reinforcement Learning for Multi-Echelon Inventory Management

  with X. Liu, Y. Peng, Y. Yang

- Human-Algorithm Connection

• Algorithmic Decision-Making Safeguarded by Human Knowledge

  with N. Chen, W. Li

- Data-Driven Pricing

• Model-Free Assortment Pricing with Transaction Data

  with N. Chen, A. Cire, S. Lagzi, 2023, Management Science, 69(10), 5830-5847 [appendix]

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        2022 RM&P Jeff McGill Student Paper Award, Finalist (Saman Lagzi)

        2022 CORS Student Paper Competition Open Category, Runner-Up (Saman Lagzi)

        2021 CORS Student Paper Competition Open Category, Finalist (Saman Lagzi)




COVID-19

- Port Disruption

• The Whiplash Effect: Congestion Dissipation and Mitigation in a Circulatory Transportation System  NEW

  with C. Zhang

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        2023 CSAMSE Best Paper Award, Second Prize

- Vaccine Allocation

• Partial or Full Doses First? Vaccine Allocation Under Limited Supply  NEW

  with C. Zhang, Y. Zhou

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        2023 CORS Health Care Operational Research SIG Student Presentation Competition, Winner

        Previously titled "First or Second Doses First? Vaccine Allocation Under Limited Supply"

- Testing Capacity Allocation

• Capacitated SIR Model with an Application to COVID-19 Testing

  with N. Chen, C. Zhang




Social Operations Management (SOM)

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Here are my understandings of this emerging field:

1. SOM shall be analogous to social economics in economics, with SOM emphasizing the more detailed operational decisions, in the way that operations management differs from economics.

2. SOM shall differ from another field in OM, behavioral operations management, as it focuses on behavior influenced by external social interactions instead of internal, psychological behavior.

3. SOM shall focus on how social interactions, which lead to collective social behavior, have an impact on firms' operational decisions, and more importantly, how operational decisions can influence the formation of collective social behavior.

4. SOM may focus on alternative socially responsible objectives than single-minded profit maximization.

- Reconstruction of Social Norm in Gig Economy

• Riding Through Rallies: Will You Tip More?  NEW

  with Z. J. Zhang, W. Deng

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        2023 Rotman TD Management Data and Analytics Lab Research Grant

- Labor Welfare in Gig Economy (AB 5)

• Implications of Worker Classification in On-Demand Economy

  with Z. J. Zhang, J. Wang

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        2023 MSOM Technology, Innovation, and Entrepreneurship (TIE) SIG Conference

        2023 13th POMS-HK International Conference Best Student Paper Competition, Honorable Mention (Zhoupeng Zhang)

        2022 CSAMSE Best Paper Award, Second Prize

        2022 INFORMS Conference on Service Science Best Student Paper Award, First Place (Zhoupeng Zhang)

        2022 RMP Conference spotlight presentation

        2022 CORS Student Paper Competition Open Category, Finalist (Zhoupeng Zhang)

- Diversity, Equity, and Inclusion

• Potty Parity: Process Flexibility via Unisex Restroom

  with S. Farajollahzadeh

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        Rotman Insights: What can restroom wait times tell us about gender inequity? [Jun 27, 2022]

- Ride-Sharing (UberPool)

• Share or Solo? Individual and Social Choices in Ride-Hailing

  with J. Wang, H. Wen

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        2021 INFORMS Service Science IBM Best Student Paper Competition, Finalist (Hengda Wen)

- Corporate Social Responsibility

• Socially Responsible Newsvendor

  with C. Hu, Y. Xiao

- Resource Sharing (Neighborgoods)

• Sharing Newsboys

  with S. Farajollahzadeh

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        2023 MSOM Sustainable Operations Management SIG Conference

- Instant Delivery (Gopuff)

• Courier Dispatch in On-Demand Delivery

  with M. Chen, Management Science, published online [appendix]

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        2022 Marketplace Innovation Workshop spotlight presentation

- Food Delivery (Uber Eats)

• Cross- vs. In-Region Courier Routing in On-Demand Delivery  NEW

  with A. Gorbushin, Y. Zhou

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        Previously titled "Courier Dedication vs. Sharing in On-Demand Delivery"

• Food Delivery Service and Restaurant: Friend or Foe?

  with M. Chen, J. Wang, 2022, Management Science, 68(9), 6539-6551 [appendix] (featured in Resoundingly Human podcast)

- Short-Term Rental (Airbnb)

• Shared Lodging and Customer Preference: Theory and Empirical Evidence from Airbnb

  with Y. Cui, A. Y. Orhun

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        Previously titled "Under the Same Roof: Value of Shared Living in Airbnb"

- Ride Hailing (Uber)

• Precommitments in Two-Sided Market Competition

  with Y. Liu, 2023, Manufacturing & Service Operations Management, 25(2), 704-718 [appendix] [supplement]

• Surge Pricing and Two-Sided Temporal Responses in Ride Hailing

  with B. Hu, H. Zhu, 2022, Manufacturing & Service Operations Management, 24(1), 91-109 [appendix]

• Price, Wage and Fixed Commission in On-Demand Matching

  with Y. Zhou

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        2018 INFORMS RM&P Section Dissertation Award, Honorable Mention (Yun Zhou)

• Pricing and Matching with Forward-Looking Buyers and Sellers

  with Y. Chen, 2020, Manufacturing & Service Operations Management, 22(4), 717-734 [appendix] [supplement]

• Dynamic Type Matching

  with Y. Zhou, 2022, Manufacturing & Service Operations Management, 24(1), 125-142 [appendix] [supplement]

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        2022 MSOM Society Service SIG Best Paper Award, Finalist

        2018 INFORMS RM&P Section Dissertation Award, Honorable Mention (Yun Zhou)

        2017 POMS College of Supply Chain Management Student Paper Competition, Honorable Mention (Yun Zhou)

        2016 CORS Student Paper Competition Open Category, First Place (Yun Zhou)

        2016 MSOM Supply Chain Management SIG Conference

        2015 CSAMSE Best Paper Award, First Prize

        2015 INFORMS Service Science Best Student Paper Award Competition, Finalist (Yun Zhou)

- Crowdsourcing (Quirky)

• Joint vs. Separate Crowdsourcing Contests

  with L. Wang, 2021, Management Science, 67(5), 2711-2728 (featured in MS Review) [appendix]

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        Previously titled "Simultaneous vs. Sequential Crowdsourcing Contests"

- Rationality and Interaction

• Socially Beneficial Rationality: The Value of Strategic Farmers, Social Entrepreneurs and For-Profit Firms in Crop Planting Decisions

  with Y. Liu, W. Wang, 2019, Management Science, 65(8), 3654-3672 (curated in INFORMS Editor's Cut | Agribusiness) [appendix]

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        2017 CSAMSE Best Paper Award, Honorable Mention

        2017 MSOM Sustainable Operations Management SIG Conference

- Social Influence

• Market Entry and Competition Under Network Effects

  with Y. Feng

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        Previously titled "Blockbuster or Long Tail/Niche? Competitive Strategy Under Network Effects"

        NET Institute Working Paper #17-13, featured in NET Institute Fall 2017 Conference

• Information Disclosure and Pricing Policies for Sales of Network Goods

  with Z. Wang, Y. Feng, 2020, Operations Research, 68(4) 1162-1177 [appendix]

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        Previously titled "Secrecy versus Transparency in Sales of Network Goods"

• Liking and Following and the Newsvendor: Operations and Marketing Policies Under Social Influence

  with J. Milner, J. Wu, 2016, Management Science, 62(3), 867-879 [appendix]

- Crowdfunding (Kickstarter)

• Prosocial Spectrum of Crowdfunding Projects

  with W. Deng, M. Shi, J. Wu

• The Crowdfunding Effects on Venture Capital Investments

  with Y. Jin, J. Keppo

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        2019 MSOM iFORM SIG Conference

• Contingent Stimulus in Crowdfunding

  with L. Du, J. Wu, 2022, Production and Operations Management, 31(9), 3543-3558 [appendix]

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        2017 MSOM iFORM SIG Conference

• Product and Pricing Decisions in Crowdfunding

  with X. Li, M. Shi, 2015, Marketing Science, 34(3), 331-345 [appendix][erratum]

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        Executive Summary: Range of Options, Prices Brings in the Crowdfunding Bucks
        Press Release: Range of Options, Prices Brings in the Crowdfunding Bucks [May 7, 2014] [Feb 2, 2015]
        Media Coverage: PROFITguide (Canada), Ideas for Leaders (UK), BizEd (UK), Inc. (US)

- Group Buying (Groupon)

• Intertemporal Segmentation via Flexible-Duration Group Buying

  with J. Liu, X. Zhai, 2021, Manufacturing & Service Operations Management, 23(5), 1157-1174 [appendix] [supplement]

• Threshold Effects in Online Group Buying

  with J. Wu, M. Shi, 2015, Management Science, 61(9), 2025-2040 [data]

• Simultaneous vs. Sequential Group-Buying Mechanisms

  with M. Shi, J. Wu, 2013, Management Science, 59(12), 2805-2822

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        Press Release: Is the Deal On? [Feb 21, 2012]

        Media Coverage: Financial Times (UK), China Daily (China), The Daily Mail (UK), Toronto Star (Canada) [lead article in the Business section], The Latest News (Chile), AOL Money (UK)




Behavioral Operations Management (BOM)

- Sentiment Management

• Ups and Downs in Experience Design  NEW

  with H. Chen, J. Liu, Y. Ravid

- Revenue Management

• Price Competition in the Presence of Social Comparison and Demand Uncertainty

  with Y. Zhou, Z. J. Zhang, T. H. Cui

- Inventory Management

• Newsvendor Selling to Loss-Averse Consumers with Stochastic Reference Points

  with O. Baron, S. Najafi-Asadolahi, Q. Qian, 2015, Manufacturing & Service Operations Management, 17(4), 456-469 [appendix]




Service Management

- Regulation

• Regulation of Privatized Public Service Systems

  with W. Huang, C. Liu, W. Zhou

- Privacy Management

• Privacy Management in Service Systems

  with R. Momot, J. Wang, 2022, Manufacturing & Service Operations Management, 24(5), 2761-2779 [appendix] [supplement]

- Information and Interaction

• Efficient Sampling: Sample Average Inference of Service Capacity in a Queue

  with H. Abouee-Mehrizi, M. H. Eshraghi

• Efficient Inaccuracy: User-Generated Information Sharing in a Queue

  with J. Wang, 2020, Management Science, 66(10), 4648-4666 [appendix]

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        2018 Service Science Cluster Best Paper Award, Finalist

• Efficient Ignorance: Information Heterogeneity in a Queue

  with Y. Li, J. Wang, 2018, Management Science, 64(6), 2650-2671 [appendix]

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        2016 POMS-HK Best Student Paper Competition, First Place (Yang Li)

        2015 INFORMS Service Science Best Student Paper Award Competition, Finalist (Yang Li)

        2016 MSOM Service SIG Conference




Supply Chain Management

- Blockchain

• Value and Design of Traceability-Driven Blockchains

  with Y. Cui, J. Liu, 2023, Manufacturing & Service Operations Management, 25(3), 1099-1116 [appendix] [supplement]

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        Previously titled "Values of Traceability in Supply Chains"

        2022 Digital Supply Chain and Supplier Diversity Conference Best Paper Competition, Second Place

        2020 TIMES Best Working Paper Award Competition, Second Place

        2019 MSOM Supply Chain SIG Conference

- Omnichannel Retailing

• Demand Pooling in Omnichannel Operations

  with X. Xu, W. Xue, Y. Yang, 2022, Management Science, 68(2), 883-894 [appendix]

- Supply Chain Finance

• Financial Pooling in a Supply Chain

  with Q. Qian, S. A. Yang

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        2016 MSOM iFORM SIG Conference

- Mergers and Acquisitions

• The Price and Variety Effects of Vertical Mergers

  with A. Federgruen

- Competition in Supply Chain

• Open or Closed? Technology Sharing, Supplier Investment, and Competition

  with B. Hu, Y. Yang, 2017, Manufacturing & Service Operations Management, 19(1), 132-149 (featured in M&SOM blog) [appendix] [supplement]

• Sequential Multi-Product Price Competition in Supply Chain Networks

  with A. Federgruen, 2016, Operations Research, 64(1), 135-149 [appendix]

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        Unabridged Memo: Price Competition in Sequential Multi-Product Oligopolies

- Inventory Management

• A Simple Heuristic Policy for Stochastic Distribution Inventory Systems with Fixed Costs

  with H. Zhu, F. Y. Chen, Y. Yang, 2021, Operations Research, 69(6), 1651-1659 [appendix]

• Modified Echelon (r, Q) Policies with Guaranteed Performance Bounds for Stochastic Serial Inventory Systems

  with Y. Yang, 2014, Operations Research, 62(4), 812-828 [appendix]

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        2014 INFORMS Junior Faculty Interest Group (JFIG) Paper Competition, Honorable Mention

        2014 MSOM Supply Chain Management SIG Conference

- Joint Inventory and Pricing

• The Downside of Reorder Flexibility Under Price Competition

  with P. Afèche, Y. Li

• When Gray Markets Have Silver Linings: All-Unit Discounts, Gray Markets and Channel Management

  with M. Pavlin, M. Shi, 2013, Manufacturing & Service Operations Management, 15(2), 250-262 [appendix]




Revenue Management and Pricing

- Network Effect

• Revenue Volatility Under Uncertain Network Effects

  with O. Baron, A. Malekian, 2022, Operations Research, 70(4), 2254-2263 [appendix]

- Sales Management

• Sales Effort Management Under All-or-Nothing Constraint

  with L. Du, J. Wu, 2022, Management Science, 68(7), 5109-5126 [appendix]

- Randomized Pricing

• Intertemporal Price Discrimination via Randomized Promotions

  with H. Chen, J. Wu, 2023, Manufacturing & Service Operations Management, 25(3), 1176-1194 [appendix] [supplement]

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        Previously titled "Intertemporal Price Discrimination via Randomized Pricing"

        2019 Best Service Science Paper Award, Finalist

        2019 MSOM Service Operations SIG Conference

- Robust Pricing

• Distribution-Free Pricing

  with H. Chen, G. Perakis, 2022, Manufacturing & Service Operations Management, 24(4), 1939-1958 [appendix] [supplement]

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        2023 Best OM Paper in M&SOM Award, Finalist

- Competitive Pricing

• Global Robust Stability in a General Price and Assortment Competition Model

  with A. Federgruen, 2021, Operations Research, 69(1), 164-174 [appendix]

• Stability in a General Oligopoly Model

  with A. Federgruen, 2019, Naval Research Logistics, 66(1), 90-102 (special issue in memory of Uriel Rothblum)

• Multi-Product Price and Assortment Competition

  with A. Federgruen, 2015, Operations Research, 63(3), 572-584 [appendix]

• Committed versus Contingent Pricing Under Competition

  with Z. Wang, 2014, Production and Operations Management, 23(11), 1919-1936 [appendix]

- Dynamic Pricing

• Up then Down: Bid-Price Trends in Revenue Management

  with Z. Pang, O. Berman, 2015, Production and Operations Management, 24(7), 1135-1147 [appendix]

• Dynamic Pricing of Perishable Assets Under Competition

  with G. Gallego, 2014, Management Science, 60(5), 1241-1259 [appendix]

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        2017 Best OM Paper in Management Science

- Design and Pricing of Warranty

• No Claim? Your Gain: Design of Residual Value Extended Warranties Under Risk Aversion and Strategic Claim Behavior

  with G. Gallego, R. Wang, J. Ward, J. L. Beltran, 2015, Manufacturing & Service Operations Management, 17(1), 87-100 [appendix]

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        US Patent 2010/0185503, Product Warranties Having a Residual Value

• Flexible-Duration Warranties with Dynamic Reliability Learning

  with G. Gallego, R. Wang, J. Ward, J. L. Beltran, 2014, Production and Operations Management, 23(4), 645-659 [appendix]

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        US Patent 2011/0295756, Flexible Extended Product Warranties Having Partially Refundable Premiums

        US Patent 2011/0295755, Flexible Extended Product Warranties




Book Chapter

• Impact of Blockchain-Driven Accountability in Multi-Sourcing Supply Chains

  with Y. Cui, J. Liu, 2022, Innovative Technology at the Interface of Finance and Operations, Volume II, V. Babich, J. Birge, G. Hilary (ed.), 73-96, in Springer Series in Supply Chain Management, C. Tang (series ed.)

• Pricing and Matching in the Sharing Economy

  with Y. Chen, Y. Zhou, 2019, Sharing Economy: Making Supply Meet Demand, M. Hu (ed.), 137-164, in Springer Series in Supply Chain Management, C. Tang (series ed.)

• Online Group Buying and Crowdfunding: Two Cases of All-or-Nothing Mechanisms

  with M. Shi, J. Wu, 2019, Sharing Economy: Making Supply Meet Demand, M. Hu (ed.), 319-346, in Springer Series in Supply Chain Management, C. Tang (series ed.)