Current Issues Paper


Towards Inclusive Public Transport:
Immigrant Mothers and their Daily Mobility

"When I got off the plane [from China], I got information on finding a job, and finding a house, but nothing on transportation. In fact, that is as important ... Being able to access services is key to feeling integrated and settled."
- M., a woman from Richmond Hill living in Canada for 2 years

With many new immigrants choosing to live in Canada's suburbs, I examined the experiences of immigrant women in the suburbs who use public transit, and proposed recommendations for service improvements. The ability to confidently and successfully navigate around a new environment is an often-overlooked component of the immigrant settlement experience. Little work has been done on immigrant uses of public transit, and since women in particular are responsible for a larger share of domestic responsibilities, I focused on public transit trips made by new immigrant mothers for household and childcare tasks. I conducted semi-structured interviews with recently arrived women from China who live with their families in the Toronto suburbs of North York, Scarborough, Markham, and Richmond Hill.

From my interview results I identified four areas of concern that I used to inform my discussion on transit policies:

  • Fare structure
  • Customer relations training
  • Stroller policy
  • Outreach to new transit riders
I analysed the existing practices of the Toronto Transit Commission (TTC) and evaluated best practices from Vancouver and San Francisco, to generate recommendations for improvement of transit in Toronto. Recommendations include an extension of time-based transfers across the system, proactive empathy training for employees, an official policy on baby strollers, improvements to the Language Line phone service, new immigrant public transit orientation workshops, and the creation of Translation Cards of commonly used transit phrases.

This report explores what options the TTC can implement to make public transit in Toronto more inclusive; enabling immigrants, women, and a broad range of riders, to more easily meet their daily mobility needs using transit. The importance of public transit in the immigrant settlement process should be given a higher profile among transit authorities, in the academic literature, and from all levels of government.

Download Full Report (pdf)





Sabrina Lau
Masters of Science in Planning Candidate
Department of Geography, University of Toronto

Updated 25 April 2007
Photo Credit: Kerry A. Bastien, DIG this Photography, Vancouver, BC