IT Consultant, FEA IT Unit , Faculty of Engineering and Architecture , American University of Beirut

• Delivered professional IT support (20hrs/week) in a team of 15 IT consultants
• Interacted with 1500 faculty, staff and grad students, identifying IT problems and providing valuable solutions
• Developed a software database for the Faculty, reducing IT Unit time spent supporting licensed software by 50%
• Promoted in 10 months to role of training 10 student IT Consultants in performing IT support procedures and meeting with clients, due to "providing meticulous and proficient client support"

Multimedia Developer, Light Photo: Digital Photos and Services, Adonis, Lebanon

• Interacted with hundreds of clients every day

• Enhanced photos digitally using Photoshop based on client requests

• Provided support for IT-related issues within the business

Sales Associate, Boujikian Brothers' Retail Shop for Electronic Parts

Sold electronic parts and provided guidance for solving electronic problems.