A copy of my CV can be found here, and brief bio here.
Prior to joining the University of Toronto iSchool in January 2008, I was the Program Director of the IBM Toronto Lab Centre for Advanced Studies (CAS) which partners with university faculty members and graduate students around the world to apply their research to the software products that are built in the IBM Toronto Software Lab. For more information about my work in this role, click here.
My recent work has focused in two main directions: contributing to the service science research agenda by helping to shape and define it from the perspective of a computer science researcher within an iSchool; and understanding and building social media technologies and examining their use to support collaborations and value-cocreation in service systems. For the past 5-6 years, researchers in a variety of fields have been working to understand service activities and define scientific concepts and methods of service under an emerging research area called service science. Service science brings together multiple disciplines (computer science, marketing, operations research, information systems, engineering, etc.) to study service systems which vary in scope (from people to businesses, organizations, governments, and nations) and involve people, information, organizations, and technology adapting dynamically and connecting internally and externally to other service systems through value propositions. In all types of service systems (government services, service enterprises, and non-profit service organizations), value is realized through interactions with other service systems. Technology is often used to support and enable these interactions. In addition to research progress in service science, I have been working with colleagues and students in the area of social media and virtual worlds trying to understand how these technologies can be used to support interactions in service systems and to support collaborative work in organizations.
Hayat, Z. & Lyons, K. (2013). Co-authorship networks and collaboration typologies: the case of CASCON. Accepted for publication in the 63nd Annual Conference of the International Communication Association. London, UK.
Lyons, K., Chuang, S., & Choo, C. W. (2012). Towards a conceptual framework for managing social media in enterprise online communities. iSchools Conference (iConference), February 7-10, 2012, 626-628. Toronto, ON.
Lyons, K., Lessard, L. and Marks , S. (2011). Integrating social features in service systems: the case of a library service. AMCIS 2011 Proceedings -. Paper 244. (American Conference on Information Systems) August 4-8, 2011, 9 pages. Detroit, MI. http://aisel.aisnet.org/amcis2011_submissions/244
King, A. and Lyons , K. (2011). Automatic Status Updates in Distributed Software Development. Published in the Proceedings of the 2nd International Workshop on Web 2.0 for Software Engineering, May 24, 2011, 19-24. Waikiki, Honolulu, HI.
Bajic, D. and Lyons, K. (2011). Leveraging Social Media to Gather User Feedback for Software Development. Published in the Proceedings of the 2nd International Workshop on Web 2.0 for Software Engineering, May 24, 2011, 1-6. Waikiki, Honolulu, HI.
Lyons, K. & Hayat, Z. (2011). SNA Based Insights for the Development of Collaborative Research Networks. Abstract published in the Proceedings of the International Sunbelt Social Network Conference, TradeWinds Island Resorts, St. Pete Beach, FL, February 8-13, 2011. http://www.insna.org/pubs/bibliography/title/N.html
Lyons, K., Messinger, P. R., Niu, R. H. & Stroulia, E. (2010). A Tale of Two Pricing Systems for Services. Information System and e-Business Management, Springer Berlin / Heidelberg, 24 pages. doi:10.1007/s10257-010-0151-3.
Tracy, S. M., & Lyons, K. (2010). Service Systems and Social Innovation: Exploring Service, Value and Innovation within the Social Enterprise. Abstract published in the Proceedings of SIGSVC Workshop, Sprouts: Working Papers on Information Systems, 10(125). http://sprouts.aisnet.org/10-125
Smit, M., Lyons, K., McAllister, M. & Slonim, J. (2009). Detecting Privacy Infractions in Applications: A Framework and Methodology, Proceedings of the 2009 IEEE International Symposium on Trust, Security and Privacy for Pervasive Applications, October 12-14, 2009.
Lyons, K., Playford, C., Messinger, P. R., Niu, R. H. & Stroulia, E. (2009).
Business Models in Emerging Online Services, in Value Creation in E-Business Management, M. L. Nelson, M. J. Shaw, & T. J. Strader (Eds.), 15th Americas Conference on Information Systems, AMCIS 2009, SIGeBIZ track, San Francisco, California, August 2009, Selected Papers, 44-55.
Mckenna, M., Slonim, J., McAllister, M. & Lyons, K. (2009).Identification of Software System Components Using Semantic Models and Graph Slicing, in, 4th International Conference on Software and Data Technologies, July 26-29, 2009.
Corbett-Cyr, J. & Lyons, K. (2009). Tweet, Tweet: Information Diffusion in an Informal Online Network. Abstract published in the Proceedings of the International Sunbelt XXIX. Bahia Hotel, Mission Beach San Diego.
Lyons, K. (2008). A Research Landscape for Service Science, Management, and Engineering Research, Abstract published in the Pre-ICIS (International Conference on Information Systems) SIGSVC (Special Interest Group on Services) Workshop, December 12, 2008, Paris, France.
Thesis Title: The Challenge of Web Design Guidelines: Investigating Issues of Awareness, Interpretation and Efficacy
Supervisor: Joan Cherry
Graduate Student Exam Committees
Masters Thesis Second Reader Member, Nikoo Nasser, Faculty of Information, University of Toronto,
Goal-Oriented Structuring of a Knowledge Domain (Supervisor: Eric Yu)
Masters Thesis Second Reader Member, Rustam Dow, Faculty of Information, University of Toronto, The affects of end-user support on the categories of EMR success across systems in Ontario Family Health Teams (Supervisor: Aviv Shachak)
Exam Committee Member, Daniel Gross, PhD Defence, Faculty of Information, University of Toronto, Software Architecture Decision-making in Organizational Settings (Supervisor: Eric Yu)
Masters Thesis Second Reader Member, Andrew Hilts, Faculty of Information, University of Toronto, A knowledge structuring framework to support the design of social media for online deliberation (Supervisor: Eric Yu)
Masters Thesis Exam Committee, Erin Yu, Department of Mechanical and Industrial Engineering, University of Toronto, Design and Evaluation of an Improved Patient Information Management System for Emergency Department Physicians (Supervisor: Mark Chignell)
Masters Thesis Second Reader, Aran Donohue, Department of Computer Science, University of Toronto, Debugging Domain-Specific Languages (Supervisor: Greg Wilson)
Exam Committee Member, Wendy WenQian Liu, PhD Defence, Department of Computer Science, University of Toronto, Refactoring-based Requirements Refinement Towards Design (Supervisor: Steve Easterbrook)
Second Reader, Samira Abdi, MSc Candidate, Department of Computer Science, University of Toronto Recovering Related Artifacts in Software Projects' History: a Comparison of Information Retrieval Based Methods (Supervisor: Greg Wilson)
Exam Committee Member, Alvin Chin, PhD Defence, Department of Computer Science, University of Toronto, Behavioural Model Fusion (Supervisor: Mark Chignell)
Exam Committee Member, Shiva Netaji, PhD Defence, Department of Computer Science, University of Toronto, Behavioural Model Fusion (Supervisor: Marsha Chechik)
Exam Committee Member, Luanne Freund, PhD Defence, Faculty of Information, University of Toronto, Exploiting Task-Document Relations in support of Information Retrieval in the Workplace (Supervisors: Elaine Toms and Brian Cantwell Smith)
Exam Committee Member, Flavio Rizzolo, PhD Defence, Department of Computer Science, University of Toronto, DescribeX: A Framework for Exploring and Querying XML Web Collections (Supervisor: Renée Miller)
Exam Committee Chair, Victor Muntes, PhD Defence, Universitat Politècnica de Catalunya, Genetic Optimization for Large Join Queries (Supervisors: Josep-Larriba Pey and Marta Pérez Casany)
Exam Committee Chair, Kien Huynh MSc Defence, York University, Analysis through Reflection: Walking the EMF Model of BPEL4WS (Supervisor: Franck van Breugel)
Exam Committee Member, Xiaoyan Qian, MSc, York University, Design, Implementation and Performance Tests for Predicate Introduction - A Semantic Query Optimization Technique for Database Queries (Supervisor: Jarek Gryz)
Workshop Co-Organizer with E. Stroulia and P. Pacholski: “Virtual Worlds for Modeling Complex Processes Between People and Systems”, at CASCON 2010, November 2010, Markham, ON.
Workshop Co-Organizer with A. Kark, C. Gates, M. McAllister, H. Müller, and G. Silberman: “Ten Trends and their Impact on Software Engineering” at Consortium for Software Engineering Research Fall Workshop, November 2009, Markham, ON.
Workshop Presentation: “A Research Landscape for Service Science, Management, and Engineering Research”, at the Pre-ICIS (International Conference on Information Systems) SIGSVC (Special Interest Group on Services) Workshop, December 12, 2008, Paris, France.
Workshop Co-Chair with P. Messinger, E. Stroulia, S. Perelgut, and H. Kim, Research Progress in Service Science, Management, and Engineering, October 28, 2008, CASCON 2008.
Workshop Co-Chair with E. Yu, R. McKegney, E. Grundke, B. Lunt, Technology Curriculum for the Information Society, October 30, 2008, CASCON 2008.
Member, Executive Committee, ACM Women (ACM-W), Appointed February 2009
Personal Interests and Other Information
I am very interested in promoting technology and computing to young women and have given many presentations to young people about the exciting careers available to them in information technology. I am a member of the University of Toronto Department of Computer Science Women in Computer Science community.
I live in North America's first planned community, the lovely Don Mills (check out the Shops) with my husband (Donny), two wonderful children (Andrew and Hazel), one dog (Woody). Our cat Nelson died on June 26, 2011 and our other cat Smokey died on Feb. 6, 2008.