Kelly Lyons

Associate Professor
Faculty of Information
University of Toronto



Contact Info

Research

Publications

Teaching


Contact Info

Mailing address:
45 Willcocks (south east corner with Spadina) #314
Toronto, Ontario
Canada M5S 1C7

Phone: +1-416-946-3839
e-mail: kelly.lyons (at) utoronto.ca
My blog: Moving2Academia
Twitter: @prof_lyons

A copy of my CV can be found here, and brief bio here.

Prior to joining the University of Toronto iSchool in January 2008, I was the Program Director of the IBM Toronto Lab Centre for Advanced Studies (CAS) which partners with university faculty members and graduate students around the world to apply their research to the software products that are built in the IBM Toronto Software Lab. For more information about my work in this role, click here.


Research

My recent work has focused in two main directions: contributing to the service science research agenda by helping to shape and define it from the perspective of a computer science researcher within an iSchool; and understanding and building social media technologies and examining their use to support collaborations and value-cocreation in service systems. For the past 5-6 years, researchers in a variety of fields have been working to understand service activities and define scientific concepts and methods of service under an emerging research area called service science. Service science brings together multiple disciplines (computer science, marketing, operations research, information systems, engineering, etc.) to study service systems which vary in scope (from people to businesses, organizations, governments, and nations) and involve people, information, organizations, and technology adapting dynamically and connecting internally and externally to other service systems through value propositions. In all types of service systems (government services, service enterprises, and non-profit service organizations), value is realized through interactions with other service systems. Technology is often used to support and enable these interactions. In addition to research progress in service science, I have been working with colleagues and students in the area of social media and virtual worlds trying to understand how these technologies can be used to support interactions in service systems and to support collaborative work in organizations.

Research Funding

Media

Publications

Recent publications: See the Full List

Patents

While at IBM, I jointly filed two patents with university colleagues. They are both jointly filed in my name, but they are jointly owned by IBM and the university colleagues named.

Students

Current Students Supervised:

PhD Students
Matthew Bouchard Faculty of Information, University of Toronto Topic: Gaming
Steven Chuang Faculty of Information, University of Toronto, Co-advised with Chun Wei Choo Topic: Social media and knowledge management in online user communities
Abayomi King Department of Computer Science Topic: Collaborative decision making
Zack Hayat Faculty of Information, University of Toronto, Co-advised with David Phillips Topic: A network approach to studying scientific collaboration
John Peco Faculty of Information, University of Toronto Topic: The affect on organizations of social computing and the next generation of knowledge workers

Masters Students
Eleonore Fournier-Tombs Faculty of Information, University of Toronto Topic: Group-decision support system use in political parties
Ali Moradian Department of Computer Science, University of Toronto Topic: Collaborative Decision Making

Past
2011 Stephen TracyMIFaculty of Information, University of Toronto Service Systems and Social Enterprise: Beyond the Economics of Business
2011 Dejana Bajić MScDepartment of Computer Science, University of Toronto Leveraging Social Media to Gather User Feedback for Software Development
2011 Fan DongMScDepartment of Computer Science, University of Toronto A Group Decision Support System Study: Integrating Delphi into SAP StreamWork
2011Abayomi King MSc Department of Computer Science, University of Toronto Improving User Awareness through Automatic Status Updates in Software Development Teams
2007 Mark McKennaMScComputer Science, Dalhousie UniversityCo-Supervised with Jacob Slonim and Mike McAllister Semantic Graphs in Support of Software Reverse Engineering
2006Mike SmitMSc Computer Science, Dalhousie University Co-Supervised with Jacob Slonim and Mike McAllister Detecting Privacy Infractions in e-Commerce Software Applications: A Framework and Methodology


Graduate Student Committees
Starting 2010 Max EvansPhDFaculty of Information, University of Toronto Supervisors: Chun Wei Choo and Anthony Wensley
Starting 2010 Lysanne LessardPhDFaculty of Information, University of Toronto Supervisor: Eric Yu
Starting 2010 Neil ErnstPhDDepartment of Computer Science, University of Toronto Supervisor: John Mylopoulos
Starting 2009 Steve SzigetiPhDFaculty of Information, University of Toronto Supervisor: Joan Cherry


Graduate Student Exam Committees
2011 Masters Thesis Second Reader Member, Andrew Hilts, Faculty of Information, University of Toronto, A knowledge structuring framework to support the design of social media for online deliberation (Supervisor: Eric Yu)
2011 Masters Thesis Exam Committee, Erin Yu, Department of Mechanical and Industrial Engineering, University of Toronto, Design and Evaluation of an Improved Patient Information Management System for Emergency Department Physicians (Supervisor: Mark Chignell)
2010 Masters Thesis Second Reader, Aran Donohue, Department of Computer Science, University of Toronto, Debugging Domain-Specific Languages (Supervisor: Greg Wilson)
2009 Exam Committee Member, Wendy WenQian Liu, PhD Defence, Department of Computer Science, University of Toronto, Refactoring-based Requirements Refinement Towards Design (Supervisor: Steve Easterbrook)
2009 Second Reader, Samira Abdi, MSc Candidate, Department of Computer Science, University of Toronto Recovering Related Artifacts in Software Projects' History: a Comparison of Information Retrieval Based Methods (Supervisor: Greg Wilson)
2008 Exam Committee Member, Alvin Chin, PhD Defence, Department of Computer Science, University of Toronto, Behavioural Model Fusion (Supervisor: Mark Chignell)
2008 Exam Committee Member, Shiva Netaji, PhD Defence, Department of Computer Science, University of Toronto, Behavioural Model Fusion (Supervisor: Marsha Chechik)
2008 Exam Committee Member, Flavio Rizzolo, PhD Defence, Department of Computer Science, University of Toronto, DescribeX: A Framework for Exploring and Querying XML Web Collections (Supervisor: Renée Miller)
2007 Exam Committee Chair, Victor Muntes, PhD Defence, Universitat Politècnica de Catalunya, Genetic Optimization for Large Join Queries (Supervisors: Josep-Larriba Pey and Marta Pérez Casany)
2005 Exam Committee Chair, Kien Huynh MSc Defence, York University, Analysis through Reflection: Walking the EMF Model of BPEL4WS (Supervisor: Franck van Breugel)
1999 Exam Committee Member, Xiaoyan Qian, MSc, York University, Design, Implementation and Performance Tests for Predicate Introduction - A Semantic Query Optimization Technique for Database Queries (Supervisor: Jarek Gryz)

Scholarly Service

I am on the editorial board of:

I am currently or have recently been on the conference organizing committees for:

I currently or have recently served in the following program committees:

Selected Presentations, Panels, Workshops, and Talks


Teaching

An overview of my teaching philosophy can be found here.

In the winter (January) of 2012, I am teaching:

In the fall of 2011, I taught:

In the fall of 2010, taught:

In the winter of 2010, I taught:

In the winter of 2009, I taught FIS1343 Introduction to Database Management and Design and FIS2306 Introduction to Service Science

In the fall of 2008, I taught two sections of FIS2301 Project Management

In the winter of 2008, I taught FIS2306 Introduction to Service Science which was based on a graduate course that I taught in the winter of 2007 with Ross McKegney at York University's Department of Computer Science and Engineering: COSC6002R Introduction to Service Science, Management, and Engineering.


Committees and Service


Positions Currrently Held


Personal Interests and Other Information

Last updated: September 18, 2011