A copy of my CV can be found here, and brief bio here.
Prior to joining the University of Toronto iSchool in January 2008, I was the Program Director of the IBM Toronto Lab Centre for Advanced Studies (CAS) which partners with university faculty members and graduate students around the world to apply their research to the software products that are built in the IBM Toronto Software Lab. For more information about my work in this role, click here.
My recent work has focused in two main directions: contributing to the service science research agenda by helping to shape and define it from the perspective of a computer science researcher within an iSchool; and understanding and building social media technologies and examining their use to support collaborations and value-cocreation in service systems. For the past 5-6 years, researchers in a variety of fields have been working to understand service activities and define scientific concepts and methods of service under an emerging research area called service science. Service science brings together multiple disciplines (computer science, marketing, operations research, information systems, engineering, etc.) to study service systems which vary in scope (from people to businesses, organizations, governments, and nations) and involve people, information, organizations, and technology adapting dynamically and connecting internally and externally to other service systems through value propositions. In all types of service systems (government services, service enterprises, and non-profit service organizations), value is realized through interactions with other service systems. Technology is often used to support and enable these interactions. In addition to research progress in service science, I have been working with colleagues and students in the area of social media and virtual worlds trying to understand how these technologies can be used to support interactions in service systems and to support collaborative work in organizations.
Research Funding
SAP Business Objects Vancouver Academic Research Center Fellowship and Faculty Grant and NSERC Collaborative Research and Development Grant (CRD) from May 2009 until April 2010 (renewable annually for a total of 3 years), $271,749, over 3 years "Collaboration Technology for Business Intelligence".
NSERC Discovery Grant March 2011 to 2012, $14,000 1 year, Title: “: Improving Technology-Mediated Human-to-Human Interactions in Service Systems".
NSERC Discovery Grant March 2008 to 2011, $15,000/year for 3 years, Title: “Tools and methods for modeling, managing, and implementing service systems”.
Connaught Start-Up Grant April 2008 to December 2009, $10,000, Title: “Understanding Not-for-Profit Service Systems”.
Lopez-Pacheco, Alexandra. (2010, November 15). Understanding the Service-centric Economy. Financial Post. Quoted extensively in the article published online and in print.
Lyons, K., Lessard, L. and Marks , S. (2011). Integrating social features in service systems: the case of a library service. AMCIS 2011 Proceedings -. Paper 244. (American Conference on Information Systems) August 4-8, 2011, 9 pages. Detroit, MI. http://aisel.aisnet.org/amcis2011_submissions/244
King, A. and Lyons , K. (2011). Automatic Status Updates in Distributed Software Development. Published in the Proceedings of the Web2SE’11 Workshop, January 12, 2011, 6 pages. Waikiki, Honolulu, HI.
Bajic, D. and Lyons, K. (2011). Leveraging Social Media to Gather User Feedback for Software Development. Published in the Proceedings of the Web2SE’11 Workshop, January 12, 2011, 6 pages. Waikiki, Honolulu, HI.
Hayat , Z. and Lyons, K. (2010). The Evolution of the CASCON Community: A Social Network Analysis. Published in the Proceedings of CASCON 2010, November 1-4, 2010, 1 – 12. Markham, ON
Lyons, K. (2010) Service Science in iSchools. Published online in the Proceedings of the 5th Annual iSchool Conference, February 3-6, 2010, University of Illinois at Urbana-Champaign, IL, 5 pages. http://nora.lis.uiuc.edu/images/iConferences/2010papers_Allen-Ortiz.pdf
Lyons, K., Messinger, P. R., Niu, R. H. & Stroulia, E. (2010). A Tale of Two Pricing Systems for Services. Information System and e-Business Management, Springer Berlin / Heidelberg, 24 pages. doi:10.1007/s10257-010-0151-3.
M. Smit, K. Lyons, M. McAllister, & J. Slonim, “Detecting Privacy Infractions in Applications: A Framework and Methodology”, Proceedings of the 2009 IEEE International Symposium on Trust, Security and Privacy for Pervasive Applications, October 12-14, 2009.
Kelly Lyons, Corrie Playford, Paul R. Messinger, Run H. Niu, Eleni Stroulia,
Business Models in Emerging Online Services, in Value Creation in E-Business Management, M. L. Nelson, M. J. Shaw, & T. J. Strader (Eds.), 15th Americas Conference on Information Systems, AMCIS 2009, SIGeBIZ track, San Francisco, California, August 2009, Selected Papers, 44-55.
M. Mckenna, J. Slonim, M. McAllister, & K. Lyons, “Identification of Software System Components Using Semantic Models and Graph Slicing”, in, 4th International Conference on Software and Data Technologies, July 26-29, 2009.
P. R. Messinger, X. Ge, E. Stroulia, K. Lyons, K. Smirnov, M. Bone, On the Relationship between My Avatar and Myself, Journal of Virtual Worlds Research: Consumer Behavior in Virtual Worlds, Vol. 1, No. 2, November 2008.
P. Kolari, T. Finin, K. Lyons, and Y. Yesha, Expert Search using Internal Corporate Blogs, In Proceedings, Workshop on Future Challenges in Expertise Retrieval, SIGIR 2008, July 2008.
While at IBM, I jointly filed two patents with university colleagues. They are both jointly filed in my name, but they are jointly owned by IBM and the university colleagues named.
Disclosure CA820060114 US, “Dependency Finder”, Filed November 2006 with M. McKenna, R. McKegney, J. Hawkins, D. Khusial, M. McAllister, and J. Slonim
Disclosure CA820050346 US, “Detecting Privacy Risks in Software Applications: A Framework and Methodology”, Filed May 2006 with M. Smit, J. Hawkins, D. Khusial, M. McAllister, and J. Slonim.
Masters Thesis Second Reader Member, Andrew Hilts, Faculty of Information, University of Toronto, A knowledge structuring framework to support the design of social media for online deliberation (Supervisor: Eric Yu)
2011
Masters Thesis Exam Committee, Erin Yu, Department of Mechanical and Industrial Engineering, University of Toronto, Design and Evaluation of an Improved Patient Information Management System for Emergency Department Physicians (Supervisor: Mark Chignell)
2010
Masters Thesis Second Reader, Aran Donohue, Department of Computer Science, University of Toronto, Debugging Domain-Specific Languages (Supervisor: Greg Wilson)
2009
Exam Committee Member, Wendy WenQian Liu, PhD Defence, Department of Computer Science, University of Toronto, Refactoring-based Requirements Refinement Towards Design (Supervisor: Steve Easterbrook)
2009
Second Reader, Samira Abdi, MSc Candidate, Department of Computer Science, University of Toronto Recovering Related Artifacts in Software Projects' History: a Comparison of Information Retrieval Based Methods (Supervisor: Greg Wilson)
2008
Exam Committee Member, Alvin Chin, PhD Defence, Department of Computer Science, University of Toronto, Behavioural Model Fusion (Supervisor: Mark Chignell)
2008
Exam Committee Member, Shiva Netaji, PhD Defence, Department of Computer Science, University of Toronto, Behavioural Model Fusion (Supervisor: Marsha Chechik)
2008
Exam Committee Member, Flavio Rizzolo, PhD Defence, Department of Computer Science, University of Toronto, DescribeX: A Framework for Exploring and Querying XML Web Collections (Supervisor: Renée Miller)
2007
Exam Committee Chair, Victor Muntes, PhD Defence, Universitat Politècnica de Catalunya, Genetic Optimization for Large Join Queries (Supervisors: Josep-Larriba Pey and Marta Pérez Casany)
2005
Exam Committee Chair, Kien Huynh MSc Defence, York University, Analysis through Reflection: Walking the EMF Model of BPEL4WS (Supervisor: Franck van Breugel)
1999
Exam Committee Member, Xiaoyan Qian, MSc, York University, Design, Implementation and Performance Tests for Predicate Introduction - A Semantic Query Optimization Technique for Database Queries (Supervisor: Jarek Gryz)
Associate Editor, International Conference on Information Systems, IT Service Track, 2010, Track Co-Chairs: S. Conger and A. Hochstein, Saint Louis, MO, December 12 - 15, 2010
I currently or have recently served in the following program committees:
Invited Speaker: “Group Decision Support Systems”, Business Intelligence Network (BIN) Workshop, SAP France, Sophia Antipolis, September 28-29, 2011
Invited Speaker: “Collaborative Decision Making”, Consortium for Software Engineering Research (CSER) 2011 Spring Meeting, Queen’s University, Kingston, ON, June 21, 2011
Panelist in, “Challenges for Designing Inter-organizational Services” organized by: S. Purao, at: DESRIST, 2011.
Invited Seminar, “Mediating Human-to-Human Interactions through Technology”, University of Waterloo Database Group, September 29, 2010
Invited Seminar, “A Framework that Situates Technology Research within the Field of Service Science” IBM Almaden Research Center, June 28, 2010.
Invited Seminar, “Mediating Human-to-Human Interactions through Technology”, SAP Vancouver, June 10, 2010.
Workshop Presentation: “A Research Landscape for Service Science, Management, and Engineering Research”, at the Pre-ICIS (International Conference on Information Systems) SIGSVC (Special Interest Group on Services) Workshop, December 12, 2008, Paris, France.
Workshop Co-Chair with P. Messinger, E. Stroulia, S. Perelgut, and H. Kim, Research Progress in Service Science, Management, and Engineering, October 28, 2008, CASCON 2008.
Workshop Co-Chair with E. Yu, R. McKegney, E. Grundke, B. Lunt, Technology Curriculum for the Information Society, October 30, 2008, CASCON 2008.
Member of the ACM and recently elected 2008 Member-at-Large of ACM Council
Member, Executive Committee, ACM Women (ACM-W), Appointed February 2009
Personal Interests and Other Information
I am very interested in promoting technology and computing to young women and have given many presentations to young people about the exciting careers available to them in information technology. I am a member of the University of Toronto Department of Computer Science Women in Computer Science community.
I live in North America's first planned community, the lovely Don Mills (check out the Shops) with my husband (Donny), two wonderful children (Andrew and Hazel), one dog (Woody). Our cat Nelson died on June 26, 2011 and our other cat Smokey died on Feb. 6, 2008.
