Kelly Lyons

Associate Professor
Faculty of Information
University of Toronto



Contact Info

Research

Publications

Teaching


Now Hiring: Post Doctoral Fellow in Data-Driven Knowledge Mobilization, Translation & Innovation


Contact Info

Mailing address:
140 St. George St. #612
Bissell Building
Toronto, Ontario
Canada M5S 3G6

Phone: +1-416-946-3839
Fax: (what's that?) +1-416-978-5762
e-mail: kelly.lyons (at) utoronto.ca
My blog: Moving2Academia
Twitter: @prof_lyons

Curriculum Vitae

Kelly Lyons Bio


Research

My research is situated in the emerging field of service science: the science of the human, organizational, and technological systems called service systems in which I investigate social platforms as enablers for service system interactions.

Prior to joining the University of Toronto iSchool in January 2008, I was the Program Director of the IBM Toronto Lab Centre for Advanced Studies (CAS) which partners with university faculty members and graduate students around the world to apply their research to the software products that are built in the IBM Toronto Software Lab. For more information about my work in this role, click here. Since joining the University of Toronto, my research has been focused on social systems to support interactions in service systems. Compared to manufacturing and commodity-based organizations that produce and sell goods independently of customer inputs, customer input is required to deliver services. This differentiating aspect of service systems is called value co-creation because two entities must interact to create value together, often according to differing perceptions of value. Successful value co-creating interactions require innovative uses of technology to support relationship-building, group interactions, collaborative work processes, and information sharing across organizational and geographic boundaries. Despite an increase in the complexity and importance of value co-creating service interactions and a growing interest in social media and social networking techniques (together referred to as social features or social systems) to support work activities, there has been little focus on social features for service system interactions within the service science community.

The overall goals of my research program are to: study and understand how social systems are used in real-world service systems; and, enhance existing and create new social systems to support the interactions that take place in service systems. Achieving these goals requires: 1. a clear definition of social systems; 2. the development of novel techniques for analyzing and modeling service systems; 3. investigations into the use of social systems in existing service environments; and, 4. the design of innovative new social systems to support interactions in service systems.

Research Funding

Media

Publications

Recent publications: (Google Scholar Citation)

See my latest CV for a full list of publications.

Patents

Students

Current PhD Students
Twylla Bird-Gayson Faculty of Information, University of Toronto Research Focus: Service Science and Social OrganizationsSince September 2015
Christie Oh Faculty of Information, University of Toronto, Co-Supervised with S. Stevenson Research Focus: Information and Knowledge Management in DisastersSince September 2014
Bahar Ghadiri Bashardoost Department of Computer Science, University of Toronto Research Focus: Incenting the Crowd to Create an Expertise Finding Knowledge BaseSince April 2014

Current Masters Students
Yunpeng Li Faculty of Information, University of Toronto Topic: Word Representation using Deep Neural Networks.

Past PhD Students:
2014 Zack HayatPhD Faculty of Information, University of Toronto Structure, change over time, and outcomes of research collaboration networks: The case of GRAND

Past Masters Students
2015 Jessica PerrieMSc Department of Computer Science, University of TorontoCity on the River: Visualizing Individual and Group Collaboration Over Time
2014Bahar Ghadiri BashardoostMSc Department of Computer Science, University of Toronto Tool Support for Designing Collaboration Processes
2014Sameen RehmanMI Faculty of Information, University of Toronto (Co-Supervised with K. Sellen) Sharing illness experiences on Twitter: Conversations of parents with children diagnosed with cancer.
2013Maaz NasirMSc Department of Computer Science, University of Toronto The Effect of Collaborative Games on Group Work
2013Eleonore Fournier-TombsMI Faculty of Information, University of TorontoA New Architecture of the Public Sphere: Online Deliberation at the Liberal Party of Canada’s 2011 Extraordinary Convention
2013 Ali MoradianMSc Department of Computer Science, University of Toronto Gamifying Collaborative Decision Making
2011 Stephen TracyMIFaculty of Information, University of Toronto Service Systems and Social Enterprise: Beyond the Economics of Business
2011 Dejana Bajić MScDepartment of Computer Science, University of Toronto Leveraging Social Media to Gather User Feedback for Software Development
2011 Fan DongMScDepartment of Computer Science, University of Toronto A Group Decision Support System Study: Integrating Delphi into SAP StreamWork
2011Abayomi King MSc Department of Computer Science, University of Toronto Improving User Awareness through Automatic Status Updates in Software Development Teams
2007 Mark McKennaMScComputer Science, Dalhousie University (Co-Supervised with J. Slonim and M. McAllister) Semantic Graphs in Support of Software Reverse Engineering
2006Mike SmitMSc Computer Science, Dalhousie University (Co-Supervised with J. Slonim and M. McAllister) Detecting Privacy Infractions in e-Commerce Software Applications: A Framework and Methodology


Scholarly Service

Editorial Boards:

Recent Conference Organizing Committees:

Recent Program Committees:


Teaching

An overview of my teaching philosophy can be found here.

Current teaching:

Past teaching:

Current Committees and Service


Positions Currrently Held


Personal Interests and Other Information

Last updated: October 5, 2015