Kelly Lyons Associate Professor Faculty of Information University of Toronto

Contact Info

A copy of my CV can be found here, and brief bio here.

Prior to joining the University of Toronto iSchool in January 2008, I was the Program Director of the IBM Toronto Lab Centre for Advanced Studies (CAS) which partners with university faculty members and graduate students around the world to apply their research to the software products that are built in the IBM Toronto Software Lab. For more information about my work in this role, click here.

Research

Research Funding

• CA Technologies MITACS Accelerate Grant with doctoral candidate, Zack Hayat from November 2012 to April 2013, $15,000 over 1 year, "Analyzing a Large User Community using the Social Network Analysis Framework"
• SAP Business Objects Vancouver Academic Research Center Fellowship and Faculty Grant and NSERC Collaborative Research and Development Grant (CRD) from May 2009 until April 2012, $271,749, over 3 years "Collaboration Technology for Business Intelligence".
• NSERC Discovery Grant March 2011 to 2012, $14,000 1 year, Title: “Improving Technology-Mediated Human-to-Human Interactions in Service Systems".
• IBM University Relations Smarter Planet Industry Skills Innovation Award, 2011; $10,000 over 1 year; Other Participants: R. McEwen, Faculty of Information, "Building Smarter Cities Case Studies in an Information, Systems, Services, and Design Course". Watch the video!
• NSERC Discovery Grant March 2008 to 2011, $15,000/year for 3 years, Title: “Tools and methods for modeling, managing, and implementing service systems”.
• Connaught Start-Up Grant April 2008 to December 2009, $10,000, Title: “Understanding Not-for-Profit Service Systems”.

Media

• Lopez-Pacheco, Alexandra. (2010, November 15). Understanding the Service-centric Economy. Financial Post. Quoted extensively in the article published online and in print.

Publications

• Lyons, K. & Tracy, S. (2013). Characterizing Organizations as Service Systems. Journal of Human Factors and Ergonomics in Manufacturing & Service Industries, 23, 19–27. doi: 10.1002/hfm.20517. (PDF)
• Tracy, S. & Lyons, K. (2013). Service Systems and the Social Enterprise. Journal of Human Factors and Ergonomics in Manufacturing & Service Industries, 23, 28–36. doi: 10.1002/hfm.20516.(PDF)
• Hayat, Z. & Lyons, K. (2013). Co-authorship networks and collaboration typologies: the case of CASCON. Accepted for publication in the 63nd Annual Conference of the International Communication Association. London, UK.
• Dong, F., Lyons, K., McAllister, M., Binnie, A., Lee, R., Tsumura, M., & Lui, F. Collaborative decision making: An implementation of the Delphi approach in a social platform. Published in CASCON 2012, 57-71. (PDF)
• Lyons, K. & Marks, S. (2012). A Distributed-Cognition Based Method for Finding Social Feature Opportunities in Business Services. Accepted for publication in the Proceedings of the First International Conference on Human Side of Service Engineering, July 21-25, 2012, 10 pages, San Francisco, CA.
• Lyons, K. & Lessard, L. (2012). S-FIT: A technique for integrating social features in existing information systems. Published in Proceedings of the 7th Annual iSchool Conference (iConference), February 7-10, 2012, 263-270. Toronto, ON. (PDF)
• Lyons, K., Chuang, S., & Choo, C. W. (2012). Towards a conceptual framework for managing social media in enterprise online communities. iSchools Conference (iConference), February 7-10, 2012, 626-628. Toronto, ON.
• Lyons, K. (2011). A Framework that Situates Technology Research within the Field of Service Science. In H. Demirkan, J. C. Spohrer, V. Krishna, (Eds.), Service Systems Implementation, a Volume in Service Science: Research and Innovations (SSRI) Advances of Service Systems. 175-188. New York, NY: Springer
• Lyons, K., Lessard, L. and Marks , S. (2011). Integrating social features in service systems: the case of a library service. AMCIS 2011 Proceedings -. Paper 244. (American Conference on Information Systems) August 4-8, 2011, 9 pages. Detroit, MI. http://aisel.aisnet.org/amcis2011_submissions/244
• King, A. and Lyons , K. (2011). Automatic Status Updates in Distributed Software Development. Published in the Proceedings of the 2nd International Workshop on Web 2.0 for Software Engineering, May 24, 2011, 19-24. Waikiki, Honolulu, HI.
• Bajic, D. and Lyons, K. (2011). Leveraging Social Media to Gather User Feedback for Software Development. Published in the Proceedings of the 2nd International Workshop on Web 2.0 for Software Engineering, May 24, 2011, 1-6. Waikiki, Honolulu, HI.
• Lyons, K. & Hayat, Z. (2011). SNA Based Insights for the Development of Collaborative Research Networks. Abstract published in the Proceedings of the International Sunbelt Social Network Conference, TradeWinds Island Resorts, St. Pete Beach, FL, February 8-13, 2011. http://www.insna.org/pubs/bibliography/title/N.html
• Hayat, Z. and Lyons, K. (2010). The Evolution of the CASCON Community: A Social Network Analysis. Published in the Proceedings of CASCON 2010, November 1-4, 2010, 1 – 12. Markham, ON (PDF)
• Lyons, K. (2010). Service Science in iSchools. Published online in the Proceedings of the 5th Annual iSchool Conference, February 3-6, 2010, University of Illinois at Urbana-Champaign, IL, 5 pages. http://nora.lis.uiuc.edu/images/iConferences/2010papers_Allen-Ortiz.pdf
• Lyons, K., Messinger, P. R., Niu, R. H. & Stroulia, E. (2010). A Tale of Two Pricing Systems for Services. Information System and e-Business Management, Springer Berlin / Heidelberg, 24 pages. doi:10.1007/s10257-010-0151-3.
• Tracy, S. M., & Lyons, K. (2010). Service Systems and Social Innovation: Exploring Service, Value and Innovation within the Social Enterprise. Abstract published in the Proceedings of SIGSVC Workshop, Sprouts: Working Papers on Information Systems, 10(125). http://sprouts.aisnet.org/10-125
• Smit, M., Lyons, K., McAllister, M. & Slonim, J. (2009). Detecting Privacy Infractions in Applications: A Framework and Methodology, Proceedings of the 2009 IEEE International Symposium on Trust, Security and Privacy for Pervasive Applications, October 12-14, 2009.
• Messinger, P. R., Stroulia, E., Lyons, K., Bone, M., Niu, A., Smirnov, K. & Perelgut, S. (2009). New Directions for Social Computing in Virtual Worlds: Applications for Business and Social Sciences, Decision Support Systems, Vol. 47, Issue 3, 2009, 204—228.
• Lyons, K., Playford, C., Messinger, P. R., Niu, R. H. & Stroulia, E. (2009). Business Models in Emerging Online Services, in Value Creation in E-Business Management, M. L. Nelson, M. J. Shaw, & T. J. Strader (Eds.), 15th Americas Conference on Information Systems, AMCIS 2009, SIGeBIZ track, San Francisco, California, August 2009, Selected Papers, 44-55.
• Mckenna, M., Slonim, J., McAllister, M. & Lyons, K. (2009).Identification of Software System Components Using Semantic Models and Graph Slicing, in, 4th International Conference on Software and Data Technologies, July 26-29, 2009.
• Corbett-Cyr, J. & Lyons, K. (2009). Tweet, Tweet: Information Diffusion in an Informal Online Network. Abstract published in the Proceedings of the International Sunbelt XXIX. Bahia Hotel, Mission Beach San Diego.
• Messinger, P. R., Ge, X., Stroulia, E., Lyons, K., Smirnov, K. & Bone M. (2008). On the Relationship between My Avatar and Myself, Journal of Virtual Worlds Research: Consumer Behavior in Virtual Worlds, Vol. 1, No. 2, November 2008.

• Kim, H. M., Lyons, K., Cunningham, M. A. (2008). Towards a Theoretically-Grounded Framework for Evaluating Immersive Business Models and Applications: Analysis of Ventures in Second Life, Journal of Virtual Worlds Research: Past, Present and Future, Vol. 1, No. 1, July 2008.

• Messinger, P. R., Stroulia, E. & Lyons, K. (2008). A Typology of Virtual Worlds: Historical Overview and Future Directions,Journal of Virtual Worlds Research, Vol. 1, No. 1, 2008.

• Kolari, P., Finin, T., Lyons, K. & Yesha, Y. (2008). Expert Search using Internal Corporate Blogs, In Proceedings, Workshop on Future Challenges in Expertise Retrieval, SIGIR 2008, July 2008.
• Kim, H. M., Lyons, K. & Cunningham, M. A. (2008). Towards a Framework for Evaluating Immersive Business Models: Evaluating Service Innovations in Second Life, Proceedings of the 41st Hawaii International Conference on System Sciences, Services Science Mini-Track, Jan 2008, 10 pages.
• Lyons, K. (2008). A Research Landscape for Service Science, Management, and Engineering Research, Abstract published in the Pre-ICIS (International Conference on Information Systems) SIGSVC (Special Interest Group on Services) Workshop, December 12, 2008, Paris, France.

Patents

• Disclosure CA820060114 US, “Dependency Finder”, Filed November 2006 with M. McKenna, R. McKegney, J. Hawkins, D. Khusial, M. McAllister, and J. Slonim
  
• Disclosure CA820050346 US, “Detecting Privacy Risks in Software Applications: A Framework and Methodology”, Filed May 2006 with M. Smit, J. Hawkins, D. Khusial, M. McAllister, and J. Slonim.

Students

PhD Students

Matthew Bouchard	Faculty of Information, University of Toronto	Topic: Experimental Interface Design and Video Games	Since September 2011
Andy Keenan	Faculty of Information, University of Toronto	Topic: Information Seeking by Gamers	Since September 2011
Steven Chuang	Faculty of Information, University of Toronto, Co-advised with Chun Wei Choo	Topic: Social media and knowledge management in online user communities	Since September 2010
Abayomi King	Department of Computer Science	Topic: Credibility of Twitter Feeds	Since April 2011
Zack Hayat	Faculty of Information, University of Toronto	Title: Scientific Collaboration and Virtual Research Environments	Since March 2010
John Peco (flex time)	Faculty of Information, University of Toronto	Topic: Understanding the decision support systems of virtual teams in the future	Since September 2009

Current Masters Students

Ali Moradian	Department of Computer Science, University of Toronto	Topic: Collaborative Decision Making
Maaz Nasir	Depatment of Computer Science, University of Toronto	Topic: Collaborative Decision Making

Past Masters Students

2011	Stephen Tracy	MI	Faculty of Information, University of Toronto	Service Systems and Social Enterprise: Beyond the Economics of Business
2011	Dejana Bajić	MSc	Department of Computer Science, University of Toronto	Leveraging Social Media to Gather User Feedback for Software Development
2011	Fan Dong	MSc	Department of Computer Science, University of Toronto	A Group Decision Support System Study: Integrating Delphi into SAP StreamWork
2011	Abayomi King	MSc	Department of Computer Science, University of Toronto	Improving User Awareness through Automatic Status Updates in Software Development Teams
2007	Mark McKenna	MSc	Computer Science, Dalhousie University (Co-Supervised with J. Slonim and M. McAllister)	Semantic Graphs in Support of Software Reverse Engineering
2006	Mike Smit	MSc	Computer Science, Dalhousie University (Co-Supervised with J. Slonim and M. McAllister)	Detecting Privacy Infractions in e-Commerce Software Applications: A Framework and Methodology

Current Doctoral Student Committees

Since 2010	Max Evans	PhD	Faculty of Information, University of Toronto	Title: Knowledge Sharing Behavior: An Empirical Study of the Role of Trust and Other Social-Cognitive Factors in an Organizational Setting	Supervisors: Chun Wei Choo and Anthony Wensley
Since 2010	Lysanne Lessard	PhD	Faculty of Information, University of Toronto	Title: Cocreating values in knowledge-intensive business services: A design framework and language	Supervisor: Eric Yu
Since 2012	Dirk Rodenburg	PhD	Faculty of Information, University of Toronto	Title: The Information Athlete: Athletic Cognition and Data Feedback - Towards an Integrated Model	Supervisor: Brian Cantwell Smith

Past Doctoral Student Committees

December 2011	Neil Ernst	PhD	Department of Computer Science, University of Toronto	Thesis Title: Software Evolution: A Requirements Engineering Approach	Supervisors: John Mylopoulos and Alex Borgida
November 2011	Steve Szigeti	PhD	Faculty of Information, University of Toronto	Thesis Title: The Challenge of Web Design Guidelines: Investigating Issues of Awareness, Interpretation and Efficacy	Supervisor: Joan Cherry

Graduate Student Exam Committees

2012	Masters Thesis Second Reader Member, Nikoo Nasser, Faculty of Information, University of Toronto, Goal-Oriented Structuring of a Knowledge Domain (Supervisor: Eric Yu)
2012	Masters Thesis Second Reader Member, Rustam Dow, Faculty of Information, University of Toronto, The affects of end-user support on the categories of EMR success across systems in Ontario Family Health Teams (Supervisor: Aviv Shachak)
2011	Exam Committee Member, Daniel Gross, PhD Defence, Faculty of Information, University of Toronto, Software Architecture Decision-making in Organizational Settings (Supervisor: Eric Yu)
2011	Masters Thesis Second Reader Member, Andrew Hilts, Faculty of Information, University of Toronto, A knowledge structuring framework to support the design of social media for online deliberation (Supervisor: Eric Yu)
2011	Masters Thesis Exam Committee, Erin Yu, Department of Mechanical and Industrial Engineering, University of Toronto, Design and Evaluation of an Improved Patient Information Management System for Emergency Department Physicians (Supervisor: Mark Chignell)
2010	Masters Thesis Second Reader, Aran Donohue, Department of Computer Science, University of Toronto, Debugging Domain-Specific Languages (Supervisor: Greg Wilson)
2009	Exam Committee Member, Wendy WenQian Liu, PhD Defence, Department of Computer Science, University of Toronto, Refactoring-based Requirements Refinement Towards Design (Supervisor: Steve Easterbrook)
2009	Second Reader, Samira Abdi, MSc Candidate, Department of Computer Science, University of Toronto Recovering Related Artifacts in Software Projects' History: a Comparison of Information Retrieval Based Methods (Supervisor: Greg Wilson)
2008	Exam Committee Member, Alvin Chin, PhD Defence, Department of Computer Science, University of Toronto, Behavioural Model Fusion (Supervisor: Mark Chignell)
2008	Exam Committee Member, Shiva Netaji, PhD Defence, Department of Computer Science, University of Toronto, Behavioural Model Fusion (Supervisor: Marsha Chechik)
2008	Exam Committee Member, Luanne Freund, PhD Defence, Faculty of Information, University of Toronto, Exploiting Task-Document Relations in support of Information Retrieval in the Workplace (Supervisors: Elaine Toms and Brian Cantwell Smith)
2008	Exam Committee Member, Flavio Rizzolo, PhD Defence, Department of Computer Science, University of Toronto, DescribeX: A Framework for Exploring and Querying XML Web Collections (Supervisor: Renée Miller)
2007	Exam Committee Chair, Victor Muntes, PhD Defence, Universitat Politècnica de Catalunya, Genetic Optimization for Large Join Queries (Supervisors: Josep-Larriba Pey and Marta Pérez Casany)
2005	Exam Committee Chair, Kien Huynh MSc Defence, York University, Analysis through Reflection: Walking the EMF Model of BPEL4WS (Supervisor: Franck van Breugel)
1999	Exam Committee Member, Xiaoyan Qian, MSc, York University, Design, Implementation and Performance Tests for Predicate Introduction - A Semantic Query Optimization Technique for Database Queries (Supervisor: Jarek Gryz)

Scholarly Service

• Service Science, a fully refereed and fast-track publication online journal, which is co-sponsored by the INFORMS Section on Service Science, 2009-2011.
• Book Series: The Science of Service Systems (Book 1) and Service Systems Implementation (Book 2), 2009.

Recent Conference Organizing Committees:

• Associate Editor, International Conference on Information Systems, IT and Service Management Track, 2012, Track Co-Chairs: V. Grover and E. Wang, Orlando, FL, December 16-19, 2012
• Conference Planning Board, First International Conference on the Human Side of Service Engineering, Conference Co-Chairs: J. Spohrer and L. Freund, San Francisco, CA, July 20-25, 2012
• Workshop Chair, iConference 2012, Conference Chair: J.-E. Mai, Toronto, ON, February 7-10, 2012
• Conference Co-Chair, K. Lyons and R. Miller, Ontario Celebration of Women in Computing (ONCWIC), Toronto, ON, October 21-22, 2011
• Associate Editor, International Conference on Information Systems, IT Services Track, 2010, Track Co-Chairs: S. Conger and A. Hochstein, Saint Louis, MO, December 12 - 15, 2010

Recent Program Committees:

• Program Committee Member, PhD Forum Session Track at Grace Hopper Celebration of Women in Computing, Baltimore, Maryland, October 3 - 6, 2012
• Program Committee Member, iConference 2012, Toronto, ON, February 7-10, 2012
• CASCON 2009, 2010, 2011
• Web2SE Workshop at the International Conference on Software Engineering, Waikiki, Honolulu, Hawaii, May 24, 2011
• New Investigators Committee, Grace Hopper Celebration of Women in Computing, Portland, Oregon, November 9-12, 2011
• First Decade High Impact Papers (FD-HIP) Selection Committee, CASCON 2010
• Symposium on the Personal Web, 2010
• First International Conference on Exploring Services Sciences (IESS), 2010
• 19th Workshop on Information Technologies and Systems, WITS 2009, 2010

Selected Presentations, Panels, Workshops, and Talks

• Workshop Organizer: “Characterizing Service Systems”, at First International Conference on the Human Side of Service Engineering, July 20-25, 2012, San Francisco, CA.
• Invited Speaker: “Using social media to enhance service interactions” CA Technologies, Inc, Islandia, NY, May 10, 2012.
• Invited Speaker: “Group Decision Support Systems”, Business Intelligence Network (BIN) Workshop, SAP France, Sophia Antipolis, September 28-29, 2011
• Invited Speaker: “Collaborative Decision Making”, Consortium for Software Engineering Research (CSER) 2011 Spring Meeting, Queen’s University, Kingston, ON, June 21, 2011
• Panelist in, “Challenges for Designing Inter-organizational Services” organized by: S. Purao, at: DESRIST, 2011.
• Panel Co-organizer and Speaker with S. McIlraith, P. Mousavi, G. Silberman, and M. Crane, “Careers in Academia and Industry”, at Ontario Celebration of Women in Computing, October 2010, Kingston, ON.
• Invited Seminar, “Mediating Human-to-Human Interactions through Technology”, University of Waterloo Database Group, September 29, 2010
• Invited Seminar, “A Framework that Situates Technology Research within the Field of Service Science” IBM Almaden Research Center, June 28, 2010.
• Invited Seminar, “Mediating Human-to-Human Interactions through Technology”, SAP Vancouver, June 10, 2010.
• Presentation for CASLIS and SLA Toronto, Title: Project Management 101, March 10, 2010
• Workshop Co-Organizer with E. Stroulia and P. Pacholski: “Virtual Worlds for Modeling Complex Processes Between People and Systems”, at CASCON 2010, November 2010, Markham, ON.
• Workshop Co-Organizer with A. Kark, C. Gates, M. McAllister, H. Müller, and G. Silberman: “Ten Trends and their Impact on Software Engineering” at Consortium for Software Engineering Research Fall Workshop, November 2009, Markham, ON.
• Wildcard Session co-organizer with M. Ratto (Lead), A. Clement, D. Phillips and S. Hockema, “Making and Doing: Critical Engagement Within Interdisciplinary iSchools”, at the iSociety: Research, Education, Engagement, Fourth iSchools Conference, February 8-11, 2009, University of North Carolina at Chapel Hill

Workshop Presentation: “A Research Landscape for Service Science, Management, and Engineering Research”, at the Pre-ICIS (International Conference on Information Systems) SIGSVC (Special Interest Group on Services) Workshop, December 12, 2008, Paris, France.

• Workshop Co-Chair with P. Messinger, E. Stroulia, S. Perelgut, and H. Kim, Research Progress in Service Science, Management, and Engineering, October 28, 2008, CASCON 2008.
• Workshop Co-Chair with E. Yu, R. McKegney, E. Grundke, B. Lunt, Technology Curriculum for the Information Society, October 30, 2008, CASCON 2008.
• Invited Panelist, Information Systems and the Service Economy: A Multidimensional Perspective, The International Federation For Information Processing Working Group 8.2 Information Systems and Organizations (IFIP 8.2) Working Conference on IT and Change in the Service Economy--Challenges and Possibilities for the 21st Century, Toronto, Ontario, Canada, August 11, 2008.

• Invited Speaker, Consortium for Software Engineering Research (CSER), Spring 2008 Meeting, Embarking on a Research Program in Service Science, University of Western Ontario, London, Ontario, June 16, 2008.

Teaching

An overview of my teaching philosophy can be found here.

In the winter of 2013, I am teaching:

• INF2040: Project Management
• INF2306: Special Topics in Information: Introduction to Service Science

In the fall of 2012, I taught:

• INF2040: Project Management

In the winter of 2012, I taught:

• INF2040: Project Management

In the fall of 2011, I taught:

• INF1003: Information Systems, Services and Design

In the fall of 2010, taught:

• INF1003: Information Systems, Services and Design

In the winter of 2010, I taught:

• INF1343: Data Modeling and Database Design
• INF2040: Project Management

In the winter of 2009, I taught FIS1343 Introduction to Database Management and Design and FIS2306 Introduction to Service Science

In the fall of 2008, I taught two sections of FIS2301 Project Management

In the winter of 2008, I taught FIS2306 Introduction to Service Science which was based on a graduate course that I taught in the winter of 2007 with Ross McKegney at York University's Department of Computer Science and Engineering: COSC6002R Introduction to Service Science, Management, and Engineering.

Committees and Service

• Colloquia Committee Co-Chair, Faculty of Information, 2011-2012
• Chair, Masters of Information Committee, Faculty of Information, 2011-2012

Positions Currrently Held

• Cross-appointed to the Department of Computer Science at the University of Toronto.

• Member, Knowledge Media Design Institute (KMDI)

• IBM Toronto Lab CAS Faculty Fellow

• Member of the ACM and elected Member-at-Large of ACM Council from 2008 to 2012

• Member, Executive Committee, ACM Women (ACM-W), Appointed February 2009

Personal Interests and Other Information

• I am very interested in promoting technology and computing to young women and have given many presentations to young people about the exciting careers available to them in information technology. I am a member of the University of Toronto Department of Computer Science Women in Computer Science community.

• I'm a member of the (North York Masters Aquatic Club or North York Gators). I practise as often as I can with the team and compete when possible.

• Besides swimming, I enjoy yoga, cooking, and hanging out with my friends.

• I love spending time in the most beautful place in the world (FortFrances and Rainy Lake). Check out an example of a Rainy Lake Sunset. Some time ago, I wrote a letter to the editor of the Fort Frances Times about my concern over the new Library project in Fort Frances. Good news!! The Fort Frances Library and Technology Centre grand opening was held June 21, 2010. Check out this great video!

• I live in North America's first planned community, the lovely Don Mills (check out the Shops) with my husband (Donny), two wonderful children (Andrew and Hazel), one dog (Woody). Our cat Nelson died on June 26, 2011 and our other cat Smokey died on Feb. 6, 2008.