Kelly Lyons

Associate Professor
Faculty of Information
University of Toronto



Contact Info

Research

Publications

Teaching


Contact Info

Mailing address:
140 St. George St. #612
Bissell Building
Toronto, Ontario
Canada M5S 3GS

Phone: +1-416-946-3839
e-mail: kelly.lyons (at) utoronto.ca
My blog: Moving2Academia
Twitter: @prof_lyons

A copy of my CV can be found here, and brief bio here.

Prior to joining the University of Toronto iSchool in January 2008, I was the Program Director of the IBM Toronto Lab Centre for Advanced Studies (CAS) which partners with university faculty members and graduate students around the world to apply their research to the software products that are built in the IBM Toronto Software Lab. For more information about my work in this role, click here.


Research

My recent work has focused in two main directions: contributing to the service science research agenda by helping to shape and define it from the perspective of a computer science researcher within an iSchool; and understanding and building social media technologies and examining their use to support collaborations and value-cocreation in service systems. For the past 5-6 years, researchers in a variety of fields have been working to understand service activities and define scientific concepts and methods of service under an emerging research area called service science. Service science brings together multiple disciplines (computer science, marketing, operations research, information systems, engineering, etc.) to study service systems which vary in scope (from people to businesses, organizations, governments, and nations) and involve people, information, organizations, and technology adapting dynamically and connecting internally and externally to other service systems through value propositions. In all types of service systems (government services, service enterprises, and non-profit service organizations), value is realized through interactions with other service systems. Technology is often used to support and enable these interactions. In addition to research progress in service science, I have been working with colleagues and students in the area of social media and virtual worlds trying to understand how these technologies can be used to support interactions in service systems and to support collaborative work in organizations.

Research Funding

Media

Publications

Recent publications: (Google Scholar Citation) See the Full List

Patents

While at IBM, I jointly filed two patents with university colleagues. They are both jointly filed in my name, but they are jointly owned by IBM and the university colleagues named.

Students

Current Students Supervised:

PhD Students
Matthew Bouchard Faculty of Information, University of Toronto Topic: Experimental Interface Design and Video GamesSince September 2011
Andy Keenan Faculty of Information, University of Toronto Topic: Information Seeking by GamersSince September 2011
Steven Chuang Faculty of Information, University of Toronto, Co-advised with Chun Wei Choo Topic: Social media and knowledge management in online user communities Since September 2010
Abayomi King Department of Computer Science Topic: Credibility of Twitter Feeds Since April 2011
Zack Hayat Faculty of Information, University of Toronto Title: Scientific Collaboration and Virtual Research EnvironmentsSince March 2010
John Peco (flex time) Faculty of Information, University of Toronto Topic: Understanding the decision support systems of virtual teams in the futureSince September 2009

Current Masters Students
Ali Moradian Department of Computer Science, University of Toronto Topic: Collaborative Decision Making
Maaz Nasir Depatment of Computer Science, University of Toronto Topic: Collaborative Decision Making

Past Masters Students
2011 Stephen TracyMIFaculty of Information, University of Toronto Service Systems and Social Enterprise: Beyond the Economics of Business
2011 Dejana Bajić MScDepartment of Computer Science, University of Toronto Leveraging Social Media to Gather User Feedback for Software Development
2011 Fan DongMScDepartment of Computer Science, University of Toronto A Group Decision Support System Study: Integrating Delphi into SAP StreamWork
2011Abayomi King MSc Department of Computer Science, University of Toronto Improving User Awareness through Automatic Status Updates in Software Development Teams
2007 Mark McKennaMScComputer Science, Dalhousie University (Co-Supervised with J. Slonim and M. McAllister) Semantic Graphs in Support of Software Reverse Engineering
2006Mike SmitMSc Computer Science, Dalhousie University (Co-Supervised with J. Slonim and M. McAllister) Detecting Privacy Infractions in e-Commerce Software Applications: A Framework and Methodology


Current Doctoral Student Committees
Since 2010 Max EvansPhDFaculty of Information, University of Toronto Title: Knowledge Sharing Behavior: An Empirical Study of the Role of Trust and Other Social-Cognitive Factors in an Organizational Setting Supervisors: Chun Wei Choo and Anthony Wensley
Since 2010 Lysanne LessardPhDFaculty of Information, University of Toronto Title: Cocreating values in knowledge-intensive business services: A design framework and languageSupervisor: Eric Yu
Since 2012 Dirk RodenburgPhDFaculty of Information, University of Toronto Title: The Information Athlete: Athletic Cognition and Data Feedback - Towards an Integrated Model Supervisor: Brian Cantwell Smith


Past Doctoral Student Committees
December 2011 Neil ErnstPhDDepartment of Computer Science, University of Toronto Thesis Title: Software Evolution: A Requirements Engineering Approach Supervisors: John Mylopoulos and Alex Borgida
November 2011 Steve SzigetiPhDFaculty of Information, University of Toronto Thesis Title: The Challenge of Web Design Guidelines: Investigating Issues of Awareness, Interpretation and Efficacy Supervisor: Joan Cherry


Graduate Student Exam Committees
2012 Masters Thesis Second Reader Member, Nikoo Nasser, Faculty of Information, University of Toronto, Goal-Oriented Structuring of a Knowledge Domain (Supervisor: Eric Yu)
2012 Masters Thesis Second Reader Member, Rustam Dow, Faculty of Information, University of Toronto, The affects of end-user support on the categories of EMR success across systems in Ontario Family Health Teams (Supervisor: Aviv Shachak)
2011 Exam Committee Member, Daniel Gross, PhD Defence, Faculty of Information, University of Toronto, Software Architecture Decision-making in Organizational Settings (Supervisor: Eric Yu)
2011 Masters Thesis Second Reader Member, Andrew Hilts, Faculty of Information, University of Toronto, A knowledge structuring framework to support the design of social media for online deliberation (Supervisor: Eric Yu)
2011 Masters Thesis Exam Committee, Erin Yu, Department of Mechanical and Industrial Engineering, University of Toronto, Design and Evaluation of an Improved Patient Information Management System for Emergency Department Physicians (Supervisor: Mark Chignell)
2010 Masters Thesis Second Reader, Aran Donohue, Department of Computer Science, University of Toronto, Debugging Domain-Specific Languages (Supervisor: Greg Wilson)
2009 Exam Committee Member, Wendy WenQian Liu, PhD Defence, Department of Computer Science, University of Toronto, Refactoring-based Requirements Refinement Towards Design (Supervisor: Steve Easterbrook)
2009 Second Reader, Samira Abdi, MSc Candidate, Department of Computer Science, University of Toronto Recovering Related Artifacts in Software Projects' History: a Comparison of Information Retrieval Based Methods (Supervisor: Greg Wilson)
2008 Exam Committee Member, Alvin Chin, PhD Defence, Department of Computer Science, University of Toronto, Behavioural Model Fusion (Supervisor: Mark Chignell)
2008 Exam Committee Member, Shiva Netaji, PhD Defence, Department of Computer Science, University of Toronto, Behavioural Model Fusion (Supervisor: Marsha Chechik)
2008 Exam Committee Member, Luanne Freund, PhD Defence, Faculty of Information, University of Toronto, Exploiting Task-Document Relations in support of Information Retrieval in the Workplace (Supervisors: Elaine Toms and Brian Cantwell Smith)
2008 Exam Committee Member, Flavio Rizzolo, PhD Defence, Department of Computer Science, University of Toronto, DescribeX: A Framework for Exploring and Querying XML Web Collections (Supervisor: Renée Miller)
2007 Exam Committee Chair, Victor Muntes, PhD Defence, Universitat Politècnica de Catalunya, Genetic Optimization for Large Join Queries (Supervisors: Josep-Larriba Pey and Marta Pérez Casany)
2005 Exam Committee Chair, Kien Huynh MSc Defence, York University, Analysis through Reflection: Walking the EMF Model of BPEL4WS (Supervisor: Franck van Breugel)
1999 Exam Committee Member, Xiaoyan Qian, MSc, York University, Design, Implementation and Performance Tests for Predicate Introduction - A Semantic Query Optimization Technique for Database Queries (Supervisor: Jarek Gryz)

Scholarly Service

Editorial Boards:

Recent Conference Organizing Committees:

Recent Program Committees:

Selected Presentations, Panels, Workshops, and Talks


Teaching

An overview of my teaching philosophy can be found here.

In the winter of 2013, I am teaching:

In the fall of 2012, I taught:

In the winter of 2012, I taught:

In the fall of 2011, I taught:

In the fall of 2010, taught:

In the winter of 2010, I taught:

In the winter of 2009, I taught FIS1343 Introduction to Database Management and Design and FIS2306 Introduction to Service Science

In the fall of 2008, I taught two sections of FIS2301 Project Management

In the winter of 2008, I taught FIS2306 Introduction to Service Science which was based on a graduate course that I taught in the winter of 2007 with Ross McKegney at York University's Department of Computer Science and Engineering: COSC6002R Introduction to Service Science, Management, and Engineering.


Committees and Service


Positions Currrently Held


Personal Interests and Other Information

Last updated: June 25, 2012