Kelly Lyons

Associate Professor
Faculty of Information
University of Toronto



Contact Info

Research

Publications

Teaching


Contact Info

Mailing address:
140 St. George St. #612
Bissell Building
Toronto, Ontario
Canada M5S 3GS

Phone: +1-416-946-3839
Fax: (what's that?) +1-416-978-5762
e-mail: kelly.lyons (at) utoronto.ca
My blog: Moving2Academia
Twitter: @prof_lyons

A copy of my CV can be found here, and brief bio here.

My research is situated in the emerging field of service science: the science of the human, organizational, and technological systems called service systems in which I investigate social platforms as enablers for service system interactions.

Prior to joining the University of Toronto iSchool in January 2008, I was the Program Director of the IBM Toronto Lab Centre for Advanced Studies (CAS) which partners with university faculty members and graduate students around the world to apply their research to the software products that are built in the IBM Toronto Software Lab. For more information about my work in this role, click here.


Research

Since joining the University of Toronto, my research has been focused on social systems to support interactions in service systems. Compared to manufacturing and commodity-based organizations that produce and sell goods independently of customer inputs, customer input is required to deliver services. This differentiating aspect of service systems is called value co-creation because two entities must interact to create value together, often according to differing perceptions of value. Successful value co-creating interactions require innovative uses of technology to support relationship-building, group interactions, collaborative work processes, and information sharing across organizational and geographic boundaries. Despite an increase in the complexity and importance of value co-creating service interactions and a growing interest in social media and social networking techniques (together referred to as social features or social systems) to support work activities, there has been little focus on social features for service system interactions within the service science community.

The overall goals of my research program are to: study and understand how social systems are used in real-world service systems; and, enhance existing and create new social systems to support the interactions that take place in service systems. Achieving these goals requires: 1. a clear definition of social systems; 2. the development of novel techniques for analyzing and modeling service systems; 3. investigations into the use of social systems in existing service environments; and, 4. the design of innovative new social systems to support interactions in service systems.

Research Funding

Media

Publications

Recent publications: (Google Scholar Citation)

See my latest CV for a full list of publications.

Patents

While at IBM, I jointly filed two patents with university colleagues. They are both jointly filed in my name, but they are jointly owned by IBM and the university colleagues named.

Students

Current Students Supervised:

PhD Students
Asen Ivanov Faculty of Information, University of Toronto Topic: Iinteractive Media Platforms for Access to Audiovisual Archival CollectionsSince September 2012
Abayomi King Department of Computer Science Topic: Credibility of Twitter Feeds Since April 2011
Zack Hayat Faculty of Information, University of Toronto Title: Scientific Collaboration and Virtual Research EnvironmentsSince March 2010

Current Masters Students
Jessica Perrie Department of Computer Science, University of Toronto Topic: Visualization and Collaborative Networks.
Bahar Ghadiri Bashardoost Department of Computer Science, University of Toronto Topic: Collaborative Decision Making.
Sameen Rehman Faculty of Information, University of Toronto Topic: Sharing illness experiences on Twitter: Conversations of parents with children diagnosed with cancer.
Maaz Nasir Department of Computer Science, University of Toronto Topic: Collaborative Decision Making
Eleonore Fournier-Tombs Faculty of Information, University of Toronto Topic: A New Architecture of the Public Sphere: Online Deliberation at the Liberal Party of Canada’s 2011 Extraordinary Convention

Past Masters Students
2013 Ali MoradianMSc Department of Computer Science, University of Toronto Gamifying Collaborative Decision Making
2011 Stephen TracyMIFaculty of Information, University of Toronto Service Systems and Social Enterprise: Beyond the Economics of Business
2011 Dejana Bajić MScDepartment of Computer Science, University of Toronto Leveraging Social Media to Gather User Feedback for Software Development
2011 Fan DongMScDepartment of Computer Science, University of Toronto A Group Decision Support System Study: Integrating Delphi into SAP StreamWork
2011Abayomi King MSc Department of Computer Science, University of Toronto Improving User Awareness through Automatic Status Updates in Software Development Teams
2007 Mark McKennaMScComputer Science, Dalhousie University (Co-Supervised with J. Slonim and M. McAllister) Semantic Graphs in Support of Software Reverse Engineering
2006Mike SmitMSc Computer Science, Dalhousie University (Co-Supervised with J. Slonim and M. McAllister) Detecting Privacy Infractions in e-Commerce Software Applications: A Framework and Methodology


Scholarly Service

Editorial Boards:

Recent Conference Organizing Committees:

Recent Program Committees:


Teaching

An overview of my teaching philosophy can be found here.

In the winter of 2014, I am teaching:

In the fall of 2013, I taught two sections of INF2040 Project Management

In the winter of 2013, I taught:

In the fall of 2012, I taught:

In the winter of 2012, I taught:

In the fall of 2011, I taught:

In the fall of 2010, taught:

In the winter of 2010, I taught:

In the winter of 2009, I taught FIS1343 Introduction to Database Management and Design and FIS2306 Introduction to Service Science

In the fall of 2008, I taught two sections of FIS2301 Project Management

In the winter of 2008, I taught FIS2306 Introduction to Service Science which was based on a graduate course that I taught in the winter of 2007 with Ross McKegney at York University's Department of Computer Science and Engineering: COSC6002R Introduction to Service Science, Management, and Engineering.


Current Committees and Service


Positions Currrently Held


Personal Interests and Other Information

Last updated: June 25, 2012