Shoaib Muhammad

 Education:

University of Toronto, Chemical Engineering Program

     (with Scholarship), B.A.Sc Eng Candidate

 Awards:

Ø       Student of the Month Award

Ø      Government of Canada - Ontario Scholars Award

Ø      Honours Society

Ø      Government of Canada - Ontario Top Student Award

Ø      Inter-School Championship Award for Soccer Tournament

 Work Experience:

YORK UNIVERSITY                                                                            2003 - 2004
(Toronto, Canada)

Position: Student Accounts Representative

Duties: 

• Helping students with choosing appropriate subjects for individual  courses.

• Advising students on proper and appropriate time management skills to forego university challenges and activities.

• Providing in-depth information on future advancements within their field of study.

• Overall, providing quality information to students and their parents on the subject matter as requested.

 

CCH Canadian Ltd                                                                            2003 - 2004
(Toronto, Canada)

Position: Legal & Business Division

Duties:

• Business and Corporate taxation knowledge.

• Providing businesses with Human Resources knowledge, Workplace Ethics and other Human Resources related answers.

• Provided tax laws. tax policies and up-to-date information as the Government updates or adds new legislations.

 

TELUS Mobility                                                                                 2000 - 2003
(Toronto, Canada)

Position: Customer Service & Technical Support

Duties: 

• Sold Telus Mobility products and services and handled Administrative tasks.

• Provided customers with expert product knowledge on technology and services offered.

• Performed troubleshooting of defective phones and repaired them accordingly.

• Provided customers with quality service and satisfaction

 

Microcell Solutions (FIDO)                                                               2001 – 2002
(Toronto, Canada)

Position: Technical Support & Customer Service

Duties: 

• Problem Solving, troubleshooting phones, sending & receiving of mobile phones from manufacturer. Analyzed phones using mobile troubleshooting softwares.
   
• Performed administrative tasks and frequently researching for leading edge technology.
   
• Attended FIDO National Sales conference, Nokia Technical Support seminars, Motorola Hardware Launch session and Mitsubishi Technical support training.

Reference Available Upon Request