Richard currently works at the University of Toronto Libraries in the Digital Library and Web Services Group of the Information Technology Services Department. He holds an M.Ed in Higher Education from the Department of Theory and Policy Studies, OISE/UT with a specialization in the field of Higher Education. He also holds a B.A. in Fine Arts from the University of Toronto at Scarborough where he specialized in drawing and installation.

Richard's work day is spent supporting departments, faculty, staff and students at the University of Toronto achieve their research goals. A large part of this assistance takes the form of web development initiatives and electronic resource management. This is accomplished by trouble shooting online resource issues and web development related management activities. Project management, full scale website development (deployment & maintenance, image design & production), the delivery of training courses and educational materials and being the first point of contact for faculty, staff and students as they encounter online issues to acquiring electronic access to meet their research goals are all major aspects of his day.